Greenville Federal Credit Union Wade Hampton Blvd, Greenville

Greenville Federal Credit Union Reviews

• L

  Lindsey Whitelock
  5

  I worked directly with Crystal and Corynn and had the best experience! I bought my first car with their help and although it was stressful, they made it SO much easier and explained every detail of the process even if I asked the same question multiple times. You will get the best service from Greenville federal, I highly recommend them!

  Response from the owner

  Thank you for sharing this feedback, Lindsey Whitelock. We will pass it along to Crystal and Corynn. We are happy to hear you had a great experience! Thank you for your membership.

• D

  Desmond Ferrer
  5

  Hello Hello, my name is Desmond Ferrer I’m a member here at GFCU and I just wanted to acknowledge and applaud Nisha Talley for being the best Branch Manager here at GFCU. Not only Nisha helped me finance my first car, but she also helped with a great opportunity to help me fix my credit score. Definitely would recommend her for being the best and taking the extra mile at her work place. Thanks again for Neisha Talley.

  Response from the owner

  Thank you Desmond Ferrer! We will certainly pass this feedback on to Nisha Talley and the rest of our team. We are glad to assist you, and thankful for your membership.

• v

  valentina seelig
  5

  I had the absolute best experience with Brandon and his team. He was able to assist me and we were able to close on a loan within 2 weeks and everything was online and over the phone! The efficiency and support I received from him was exceptional. I will without a doubt refer GFCU to anyone

  Response from the owner

  Valentina Gonzalez - thank you for your feedback! We will share this with Brandon and the rest of our team. We are happy to hear your experience was smooth and efficient. Thank you for sharing and also for your membership!

• M

  Matt Nocella
  1

  I’ve been a member since my 8th birthday. I am 24 now and have recently come to financial literacy in the real world thanks to this crook bank. If you enjoy being treated as a manipulable number in a circus of hoops, I’m sure you’ll fit right in. Maybe they post good percentages on paper, but not really. Closing my account asap

  Response from the owner

  Hi Matt Nocella - thank you for your feedback and sorry to hear there was a misunderstanding. We are looking in to what happened to see where we might be able to make things more clear and helpful. Thank you for your membership.

• J

  Joshua Stoddard
  5

  Rated the bank a 2 star, then one of the manager got in contact with me, now there back to a 5 star! More banks need leannes, because when it comes to money, customer service should be priotized!!

  Response from the owner

  Hi Joshua Stoddard - we truly appreciate your feedback because it helps us improve our service. Thank you for your membership and we look forward to seeing you soon!

• d

  deborah dunlap
  1

  These people report to the credit bureau, incorrectly, ALOT, and then try to blame the customer. It is very upsetting. Oh, thank you for your response. Your manager did get in touch with me. She promised to take some action. She did not follow up on that action. When asked her about it, she was pretty rude about it. This is more than 50 point credit loss because of misreporting. It is so wrong.

  Response from the owner

  Hi Deborah - it sounds like it might be helpful to review your concerns with a manager. For your privacy and security, we ask that you reach out to our Contact Center at 800-336-6309 and a representative can provide more information and assistance. Thank you for your membership.

• G

  Gene Reyna
  1

  Terrible. They don't deserve a 1-star rating. They've earned a ZERO in my book. Ridiculous and arbitrary "policies", elitist employees (particularly managers). Terrible service. Their rates are not really that good, they rely on the fallacy of Credit Unions being "low cost, owned by members, etc" when in reality its a myth. You get MUCH better rates and service elsewhere. After a recent incident, I followed the BRANCH MANAGER'S advice (which she accidentally let slip) and moved my business to Discover Bank. ABSOLUTELY THE BEST DECISION I EVER MADE. Savings rates 4x what GFCU offers plus NO FEES. EVER.

• S

  Sean Rowbotham
  5

  Thomora Mosley was really helpful and informative for my credit card application.

  Response from the owner

  Thank you, Sean Rowbotham. We will share your feedback with Thomora and our team. Thank you for being a member!

• A

  Andrea Reeps
  1

  The customer service here is a joke. I've been with this credit union for over ten years and i used to be able to call and receive help over the phone. Now it's 15 minutes on hold and still no answer. It's not much different visiting the branches in person either. I tried to finance my last car loan here but that was an absolute fiasco. I ended up going elsewhere. I still have my checking here but not for long. Beware if you have a credit card through the gfcu as that's a whole new world of headaches when your card is compromised. They don't make it easy to clear up.

  Response from the owner

  We are very sorry to hear about the experience you've had. We pride ourselves on providing great and timely service but it sounds like we failed in your case. We will reach out to you directly to get more details and hopefully learn what we can do to improve. Thank you for this feedback, and for your membership.

• C

  Charlie Gilreath
  1

  I have been with GFCU for 8 years. I got a car loan and was never late on payments and even pain it off early. Today I applied for a personal loan because I have no hot water at home and need a heater. I make roughly 2100 after taxes each month and was denied a loan because according to them I dont make enough. It was even suggested that because I'm a woman I can't get a loan if I am on the loan without my husband. I am sorely disappointed in the "great" customer service they offer. Even after my account kept getting drained by fraudulent charges from people stealing my info I stuck with them and this is how they treat hard working loyal customers.