GreenState Credit Union A Ave, Cedar Rapids

GreenState Credit Union Reviews

• J

  Josh Martin
  5

  Green state is the best! Simon goes above and beyond for us. He is very prompt, good at what he does, very helpful in every aspect of his job. Couldn’t ask for anyone better to work with. Thanks Simon!

  Response from the owner

  Josh, we appreciate your membership in GreenState and love the five-stars!

• A

  Angie Fritz
  5

  They prevented a fraudulent charge on my debit card. Simon was so great to work with and I received my new card the next day! Excellent service! Thank you!

  Response from the owner

  Hi Angie, Thank you for the great review! We're thrilled to hear about your experience with Simon and happy to have you as a member!

• S

  Shayla Wallace
  5

  Couldn’t say enough good things about these guys! Especially Simon, he goes above and beyond. Thank you Simon for all your hard work!!!

  Response from the owner

  Thank you for the kind review of the Cedar Rapids A Avenue team, and Simon! We are always here to assist you with all your financial needs either in person or on our website at GreenState.org.

• K

  Katlyn Roberts
  1

  I would rather suffer a thousand paper cuts all over my body than have to use this company for anything. If completely closing my credit card wouldn’t hurt my credit score I would have done this years ago. Simple tasks such as just trying to use the website to reset my password online it’s legitimately impossible. This company is a joke, your website blows, it’s 2021, figure it out.

  Response from the owner

  Hello Katlyn, Thank you for the feedback about our website. We have forwarded your notes to our teams to review for future changes and improvements. If you are still experiencing any issues getting your password reset please give us a call at 319-339-1000 or 800-397-3790 and we'll be happy to help get you taken care of.

• O

  Ohnonomus
  2

  Only 2 stars because it’s a better location then others in town. Expensive overdraft fees and easy to overdraft when charges are always pending. Got Double charged for a computer I bought and got a second refund a week or so later and didn’t even look into it when I asked them too Just telling me it was stimulus money causing Overdraft fees for the whole week. switching banks.

• L

  Lydia Thompson
  2

  As far as helpfulness goes. Thats why they get low stars. Ive never had much help from them. Other banks treated me much better. This banks only good thing is the lower loan insterest rates. Dont refer family here because they wont give you a referral bonus. And if the transacrion doesnt show pending you can still get overdraft fees. Their system is always days behind on processing payments so its super easy to overdraft

  Response from the owner

  Hi Lydia, Thank you for taking the time to share your candid feedback. We are very sorry to hear about your experience and we'd like to extend our sincerest apologies concerning all the issues that you have faced. We would be happy to discuss and look for a solution for the problems you describe if you could please give our branch manager, Nate Stoll, a call at 319-731-2760 or email him at [email protected]. Thank you, and we look forward to hearing from you soon.

• S

  Susie Gould
  5

  Everyone goes out of their way to help and in any way they can. Recently Ally Gonzalez took time to help me problem solve an app issue and a refund back to my account. She also gave me her direct number and which I did call her later and so sweet and helpful. I love this bank! ☺️

  Response from the owner

  Hi Susie, Thank you for the positive review and membership with UICCU! We are thrilled to hear about your great experience with Ally and will be sure to share this feedback with her manager.

• s

  sidhartha roy
  1

  Please avoid if possible. I banked with them for 6 years. But then they closed my account without informing me especially after I called them and told that I had already started the process of moving the money from a different account.

  Response from the owner

  Hello Sidhartha, Thank you for taking the time to leave us a review. We are sorry to hear you are unhappy with your account here at GreenState. We have reviewed your account and have found that your comments do not match with the recorded communications we have on file. We'd be happy to discuss this with you further and provide you copies of the notices we sent if you could please contact our account resolutions team at (800) 446-3719. Thank you, we look forward to speaking with you soon.

• J

  Jesse Hanson
  2

  Me and my wife have been customers here for about 2 years now. If you walk into a location, their service is wonderful, however most things I've needed to contact them for have not been things that I needed to come into the location for. Their automated answering service is the worst I've ever dealt with. Unless you're trying to get a loan, start a mortgage, it's useless. I've tried calling multiple times on 4 separate occasions and all 4 times I've waited on hold for over 15 minutes, 2 times I waited a half hr. Two of the 4 times I tried selecting the call back option so I didn't have to wait any more on the phone, but never received a call back. Overall this poor service has really soured what would otherwise be a good experience. Hopefully they see this and change their answering system, because as it is now, I'd probably go with another option if things don't get better.

  Response from the owner

  Hi Jesse, Thank you for taking the time to review us and leave candid feedback. We are very sorry to hear about your experiences when trying to call into our member assistance center. We have heard our memberships feedback loud and clear and we are actively working on simplifying the call in process and working to increase staffing levels to lower any hold times. If you have any question or concerns please contact our member assistance center manager, Delanie Foster, directly at (319) 358-5628 or [email protected]. Thank you for your membership, we hope to hear from you soon.

• K

  Kori Holderness
  5

  I’ve never once had an issue. There’s always the same lady working at the window when I pull up and she’s started remembering me. I don’t know her name but she’s blonde and wears glasses. She’s a very sweet employee and always asks me about how my day has been and asks me about my job.

  Response from the owner

  Hi Kori, thank you for taking the time to post this review and sharing your feedback. We appreciate your membership in the Credit Union!