GreenState Credit Union W Penn St, North Liberty

GreenState Credit Union Reviews

• J

  Joelio
  5

  New to the area. Walked in 10 mins to closing. I was having issues with moving and current banks. The team at this location is excellent and professional. They helped me figure out my issues and got me in touch with Bailey. She got me completely setup and taken care of and she didnt care about leaving late if it meant helping me out. I highly recommend doing business here and when push come to shove they step up for their clients. Thanks again!

  Response from the owner

  Welcome to the area, Joelio! We are so glad to hear that we were able to assist you and make a stressful period a little less-so. We are always here to help you in pursuit of your financial goals, either at our branch, or online chat at GreenState.org.

• W

  Wendy Lyddon
  5

  I have had a great experience through Green State. Jason has went above and beyond to help me when I was trying to figure out my gap insurance on my daughter's car. I would totally suggest using Green State Credit Union in Waukee.

  Response from the owner

  Thank you so much for the kind review, Wendy. Our team is always here at the branch or online at GreenState.org to assist you with any questions or concerns you have!

• A

  Aimee Harris
  5

  I feel such a sense of security and confidence while working with GreenState and specifically with the guidance and assistance of Bailey A. I have never felt this with a bank. Very happy to have found them & her!

  Response from the owner

  Thank you for this great review, Aimee! Bailey -- and our entire team -- are always working to ensure you are in the best position to pursue your financial goals.

• K

  Katie Rees
  5

  Bailey Abben and the entire team at Greenstate North Liberty worked so hard on our HELOC, vehicle refi, and our new accounts. We are extremely impressed with the service and professionalism. They went FAR above and beyond our expectations. Well done🙂

  Response from the owner

  We appreciate this five-star review of Bailey and the whole team! We pride ourselves on providing the best service as we work to help you keep more of your money in your pocket.

• B

  Becky Winkler
  5

  We were in on March 28th to pay off a loan and the experience was great! The person helping us made it a seamless transaction. Thank you!!

  Response from the owner

  Thank you for the great compliments, Becky! We are always here to serve our members like yourself.

• C

  Cameron Freeman
  5

  GreenState has been my go-to for the last 10 years. Highly recommend for any financing needs, they have always taken care of us and offered exceptional rates and service. Ask for Bailey in North liberty, she is creative and will be professional and supportive in a way you won't find with big banks.

  Response from the owner

  Happy 10-Year Anniversary, Cameron! We appreciate your membership in GreenState and for your recommendation.

• C

  Cody E
  3

  The staff has caused nothing but issues with a loan payoff. On top of that the call center is not helpful in least and is full of excuses with no solutions. I will not be doing business with them once this transaction is over. All in all they are very nice but nice doesn't help the run around I've gotten. Edit: After talking to Amy a solution was found and while I am still disappointed in what happened she has done what she can to aid the situation without causing more issues. Thank you Amy.

  Response from the owner

  Hi Cody, Thank you for taking the time to leave us a review and candid feedback. We're sorry to hear you ran into problems when doing a payoff. We'd like to hear more about your situation so we can help make things right and avoid any issues again in the future. Please give our Vice President/Member Assistance Center Director, Amy Stevens, a call at 319-358-5618 or by email at [email protected]. Thank you, we look forward to hearing from you soon.

• B

  Beth Mekota
  5

  The staff is amazing and a shout out to Maggie she is the best and always does an amazing job!!!!!

  Response from the owner

  Thanks for the great review, Beth!

• T

  T C
  1

  I was attracted to this credit union because of decent deposit rates and the absence of fees on incoming transfers. I was tired of paying high fees at my old bank to receive wire transfers into my account. With a few weeks of opening the account, the interest rate dropped 14%. A few months later, a new charge started showing up on my incoming wire transfers. This was all disappointing, but what made it more upsetting was the total absence of customer service. When I tried to talk to someone at the bank -- the account officer who opened my account was never available -- I had to leave on the first two occasions after sitting there for 15-20 minutes (this in an office where employees outnumbered customers by about 5 to 1). The third time I was able to wait long enough to talk to an account officer, and he merely told me what I already knew -- my interest earnings went down and I was being dinged by a new fee. Rates go up and down, but I explained that I opened the account largely because I was told there would be no fee. He showed no interest in trying to solve the problem -- not even trying to connect me with a decision maker. I explained to him that I expected better service at a local credit union than I received at a money center bank, but I experienced just the opposite. Unlike at a big bank, there is no benefit to carrying a large balance because this credit union treats everyone equally bad. As I got up to leave, he glibly said, "Let us know if there's anything else we can do to help you." All I could say was, "You haven't helped me."

  Response from the owner

  Hi T Cox, Thank you for taking the time to leave us candid feedback about your time with UICCU. We are very sorry to hear our recent product changes have negatively impacted you and for the service you have received. We do periodically adjust our rates and fees to remain competitive in market, so we are able to provide the best products, rates, and services possible to our membership. However, the service you describe receiving in our branch is not what we set out to provide and we are very sorry that this was your experience. We'd like to learn more about this situation and we want to make things right. Please give our North Liberty branch manager, Megan Leas, a call at (319) 341-4509, or email her at [email protected]. Thank you, and we look forward to hearing from you soon.

• J

  Jordan Hosking
  1

  This is one of the worst banks I've ever worked with. Rude, poor follow up, and overall wicked when it comes to overcharging fees. Do yourself a favor and find another bank/ credit union. Anyone can do better than these guys.

  Response from the owner

  Hi Jordan, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you have not been happy with the service you received when contacting our teams. It is absolutely never our intention to be rude or not follow up with you and for that we'd like to sincerely apologize. We are unable to discuss the private details of your account here, but we'd be happy to review your account with you further and see how we can make things right. Please give our branch manager, Megan Kugler, a call at (319) 341-4509 or email at [email protected]. Thank you, we look forward to hearing from you soon.