GreenState Credit Union Jordan Creek Pkwy, West Des Moines

GreenState Credit Union Reviews

• E

  Emily Nguyen
  5

  We bought a Toyota in 2018 and used GSCU for my parents car loan. I am impressed of the interest rates and how fast we can pay off our vehicle! Will definitely use GSCU again in the future if we ever need to purchase a new vehicle!

  Response from the owner

  We are so happy to have been able to help you with your auto loan, Emily! We are always here with great products and services with some of of the best rates around; and the best team to help you with all of your financial needs. Thanks!

• M

  Morgan Finch
  5

  Mike Ward is fantastic! We are first time home buyers and he was extremely helpful throughout the process, available at all times, and great to work with overall.

  Response from the owner

  Congrats on the new house, Morgan! We are happy to hear that not only were we able to help you achieve this goal, but that Mike was instrumental in making it a smooth process.

• M

  M Lonnie
  5

  Mirada is an awesome helper!! Very conscientious to her people, great saleslady, and fine person!

  Response from the owner

  Thanks for the compliment on Miranda! She and our entire team at the West Des Moines branch is always here to assist you with your financial needs.

• C

  Cathy Fedro
  5

  We just moved from Kansas & our friends recommended GSCU. Josh was very helpful in setting up our new checking & savings accounts. He was very patient with me & all my questions.

  Response from the owner

  This is wonderful to hear, Cathy! Welcome to West Des Moines and to GreenState!

• M

  Meghan Rankin
  5

  I've been with this bank for about a year now and I couldn't be happier! Setting up and changing banks with them was super easy and they were very helpful. And they have awesome perks and interest rates! They also got me a lower interest rate for my car too. Overall great experience so far, no problems and they're very willing to help and make sure everything is going good!

  Response from the owner

  Hi Meghan, Thank you for taking the time to rate UICCU. We appreciate your comments and your membership!

• D

  Dileep Kumar
  2

  I applied mortgage loan online after communicating in the emails. When I try to follow up, I did not get response back. They did even ran my background check and credit score for processing. This was few months ago and I think his name is Patrick if I remember correctly. I send 2-3 emails and no response. They ran my credit score too which is on excellent side. I had excellent credit score and don't have any problem. I should have really went to the bank, I just moved on with other bank with my busy schedule. He is terrible did not respond to my emails and phone calls. I do have an account with huge savings. I have perks-savings account and don't have an issue and happy they excused one time on late payment happy with online chat support with quick response.

  Response from the owner

  Hi Dileep, we pride ourselves on taking great care of our members, so we were concerned after reading your post. We have researched this thoroughly and found no record of an application with your name. We also confirmed that we have never pulled credit using your name. Please contact us at 800-397-3790 so we can look into this further.

• S

  S
  1

  Today, I glanced at my credit and noticed a balance increase of 1,900+ to my loan. This is the second time I have this issue regarding insurance. My policy has not changed and I have my car loan on autopay. Due to this change my payment for last month increased to $500+. Again, I verified with my insurance that my policy is the same and still active. My insurance agent informed me that I was the 4th person to call this month from this credit union with the same issue, then offered insurance directly through the credit union. I'm not sure what system this credit union has in regards to insurance verification but I have never had this issue with any other bank or car loan.

  Response from the owner

  Hi Susana, We are glad you contacted Laura and she was able to resolve the issues with your car loan. Thank you for giving us the opportunity to make it right and for your membership in the credit union.

• T

  Tabby Jay
  1

  Their online resources are not user friendly at all. I even called the number on the welcome mail they sent, I had to leave a message and still have not gotten a call back. I am trying to make a car payment not dispute something.... first payment and it will be late due to the negligence of the company and how inconvenient online services are. I signed up for auto pay when I bought the car, sent this company a blank check and everything. last week I got mail stating I needed to set up payment type. now I have to wait to verify no bank account. this is not fun....

• R

  Royal Michaels
  1

  It is disturbing to see this Credit Union kicking long time loyal customers while they are down. Instead of showing customers they value them they are using the pandemic to push good people out of loans... In particular the amount of car loans they are refusing to work with, even for those who had Covid, even for our front line workers, they should be absolutely ashamed. Many of these workers are living in their cars as winter is rushing in. It might make them a few bucks now but eventually things will get back to normal and the truth will come out. All these people will get back on their feet and never do business with this place again. I don't think the community will be very impressed with the way they are treating human beings I'm their hour of need. Greed is the downfall of anyone or any institution. I would hate to see that happen here.

  Response from the owner

  Hello Royal, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear if you or someone you know has had issues making loan payments during this difficult time. We do offer many relief options for those going through hardship including, auto loan skip a payments, credit card payment deferrals, and Mortgage/Home Equity deferment options. Also, so far during the COVID-19 crisis we have given back over 1 million dollars to our members and community through these programs and more. If you or anyone you know are having trouble making payments we'd encourage you to please give us a call at 319-339-1000 to review your options.

• C

  Cassie Roth
  5

  Couple months ago, I got an auto loan through UICCU, I was driving 25 minutes just to make my car payment, finally this last Saturday 09/23/2017 I opened a checking and savings account with Catilyn(teller) and Laura(banker), great experience! I made the car payment, waited about 30 minutes to actually open the account. Catilyn went out of her way to start the process to make it go faster, which I was glad. Laura was very busy and right after her other customers left she didn't even hesitate and came right over and got me, the process to make the account was fast and I loved that I got the debit card right away, didn't have to wait for it in the mail. I went straight home and told my boyfriend to go open an account with them! Great experience!

  Response from the owner

  Hi Cassie, Welcome to UICCU! Thanks for taking the time to share your experience with us. We are so happy that you are a member and decided to move your checking and savings accounts. We have shared your comments with Caitlyn and Laura and look forward to serving you for many years!