Greater Iowa Credit Union Lincoln Way, Ames

Greater Iowa Credit Union Reviews

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  Don Alexander
  5

  I have been a member of the Greater Iowa Credit Union for more than 30 years. I have had share accounts, share draft accounts, car and truck loans, and a mortgage loan. I have never had any issues with any financial transactions. All the staff I have dealt with over the years have been extremely helpful, friendly and courteous. I don't know why anyone would go anywhere else.

  Response from the owner

  Thank you for sharing your experience, Don. 30 years is a long time and we're so fortunate to have been able to work alongside you over the years.

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  Melanie Holtan
  5

  I've banked at Greater Iowa Credit Union's Lincoln Way Ames branch for years, and appreciate the friendly staff and great customer service. GICU offers great interest rates on the Greater checking, as well as for consumer loans. I highly commend and appreciate Branch Manager, Miranda's, assistance in quickly resolving a recent issue that came about; issues are rare at GICU, but the care and her quick response to resolve was much appreciated.

• J

  Jamie Rehlander Barker
  5

  We've banked at Greater Iowa Credit Union for several years and include savings, checking, mortgage, HELOC, credit card, etc. Yesterday, I was in the bank opening a new account for a cause of mine and Brenna, the teller working at the time, showed remarkable interest and compassion. I can't tell you how much it means to me to live in a city this size and still get that "home town" friendly service, where you are more than a number. Thank you for always making us feel like this! Kudos to Brenna!

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  Julie Thompson
  5

  My experience at the Greater Iowa Credit Union in Ames was excellent. Amber Foley was my loan specialist. She has excellent customer service skilld. She answered all my questions and took extra time with me to make sure I understood every detail. I am so glad she was available to assist me. I would highly recommend her services. Thanks again, a very satisfied customer.

  Response from the owner

  Amber is such an strong asset to our team - we're delighted to hear our members appreciate her as much as we do! Thank you for your kind words, we will be sure they are passed along to her!

• M

  Mara MacKay
  5

  Always a positive experience when asking for assistance or research. A very positive banking experience. I only wish you offered these services more places and that for those who have under a certain level of income (suggest $50k) that banking fees could be reduced for anyone under that income. FAR Better than a traditional bank!!! Great employees!

  Response from the owner

  Hi Mara! We appreciate you taking the time to leave a review. In case you haven't heard, we are expanding our portfolio of locations and opening a branch in Ankeny later this year!

• B

  Brooke Hartmann
  5

  Wanted to leave a compliment about Rachel Brazelton at the Lincoln way branch because too many people focus on the negative when it comes to businesses and good customer service deserves recognition too. :) Rachel has been extremely helpful and so friendly! My husband and I walked in on a Saturday close to closing and she sat with us, answered all our questions and even gave us helpful information we didn’t even think to ask about. She was enjoyable to talk with and gave us her full attention. Even after leaving and contacting her through email she was quick to respond and beyond helpful. THIS is what great customer service looks like! Thank you!

  Response from the owner

  Hi Brooke! We appreciate you taking the time to review GICU and are so happy to hear you have had a positive experience with us. Thank you for your membership, we look forward to serving you in the future!

• G

  Glenn Peterson
  5

  Amber Foley was a very professional and pleasant person to work with. She worked above and beyond to help me with my loan. We stayed in touch with any issues that came up. She found the right fit for me. I will recommend her to any one who needs a loan.

  Response from the owner

  Hi Glenn! We are happy Amber was able to help you with your finances. We will be sure to pass your kind words along to her. Thank you for your membership!

• A

  Ashley
  5

  GICU has been my husband's bank for nearly ten years and mine for five. I couldn't be happier with the personal service we get and all the awesome benefits like the accidental death insurance plans. They're pleasant to work with and they treat us like family whenever we do business in person. Good job, guys!

• J

  Jeff Hauser
  4

  Joined Greater Iowa when we were looking to purchase a truck. We were at the dealership and the best percentages came from GICU. These guys didn't know us from Adam and Eve, but approved us immediately and trust me our credit wasn't that great. We felt so good about working with them we bought a second car through them. We travel extensively and were late on a payment or two over the years and they were very helpful and people friendly. I can understand people have bad experiences with institutions, especially ones that deal with dollars, but the next time you are about to crap on any credit union stop and think. In 2007 big banks choked Americans for BILLIONS in bailouts. Also remember none of them were credit unions.

  Response from the owner

  First, THANK YOU for the very kind review and, most important of all, for being a member of Greater Iowa Credit Union. The words you’ve thoughtfully shared reflect the true co-op nature of ‘people helping people’ we live here at GICU where people are not customer numbers – they are MEMBERS with a voice. We feel that makes all the difference in the world. Thank you again for the honor of serving you and please let us know how and when we may be of further service to you.

• J

  Jami Tharp
  1

  SO glad I dont bank here anymore. Haven't for years. I came here today to cash a check that was written by someone who is a member of this credit union to avoid trouble since it's a 2 party check. I had to pay $5 for nothing more than cashing a check from one of their members. Stupid and unnecessary. If you're looking for a great credit union go to Members 1st. They don't charge all these crazy fees and treat you like royalty.