Great Western Bank Twin Creek Dr, Bellevue

Great Western Bank Reviews

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  sarah
  4

  crystal was the best worker i’ve dealt with at great western bank BY FAR. she handled things so professionally and made things go by quick and smoothly.

  Response from the owner

  Hi Sarah, thank you so much for the review. We truly appreciate your business! Let us know if there is anything we can do to earn 5 stars.

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  Anneliese Gies
  1

  I originally gave this bank four stars. I'm changing it to one star due to the sudden monthly fees. I had been banking here for over 10 years, but I'm taking my business elsewhere now.

  Response from the owner

  Hi Anneliese, Thank you for taking the time to leave us a review. I’m glad we were able to connect offline to talk about your concerns. We apologize for your frustration and look forward to discussing this with you further when you stop by the branch. Thank you for being a valued customer.- Amanda, Branch Manager

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  Adrianna Mather
  1

  This is the worst branch I’ve ever dealt with and will be leaving GWB here shortly. I’ve opened an account elsewhere. Alexandria is the WORST BANKER I have ever experienced and ever worked with. She is snooty and inconsiderate. I don’t ever leave reviews but felt it was necessary with this one. Do NOT bank here and do not have her as your BANKER.

  Response from the owner

  Hi Adrianna. Thank you for taking the time to leave us a review and to provide feedback on your recent experience. We sincerely apologize for the experience you’ve had. Thank you for sharing additional details with Amy over the phone so that we could address your concerns and provide solutions for you. Please don’t hesitate to contact us with any additional concerns.

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  Michael Arnold
  1

  We are taking our business elsewhere. Too many fees along with rude tellers.

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  Ashlee Barnett
  1

  I would not advise even an enemy to bank here. Sneaky fees that wipe your bank account clean. Tellers named Jennifer who Do NOT excude politeness and customer care. Legitimate customer questions directed to bankers over the phone who do not care to address your concerns only to threaten you with additional “research fees.” Keep your money safe elsewhere.

• k

  karen watts
  1

  The new fees are ridiculous no more free checking. Been banking here for years my whole family does. We are all leaving service is poor.

  Response from the owner

  Thank you for taking the time to provide us with your feedback. We apologize for your frustration and are glad you were able to speak with Amy regarding your concerns and possible solutions. Please contact us at 800-952-2043 with any additional questions or concerns. Thank you for being a valued customer.

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  Paul Shook
  1

  Closed are accounts today because of them charging up for have below minimum in are kids saving account. Pointed out to the personal banker that they are advertising no minimum saving account. Her response was well you had the old saving account. Well when we signed up for that savings account there was no minimum either

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  Tom M
  5

  Great customer service! Appreciated how fast we got help and everyone was friendly.

• B

  Brittani Garrison
  1

  They NEVER answer the phone when we try to call in change orders.