Great Western Bank Nw Radial Hwy, Omaha

Great Western Bank Reviews

• T

  TheRealPOTE
  1

  All the reviews prior to 2022 are for the bank FORMALLY known as Greatweatern Bank. This has got to be the worst bank of all time. This establishment charges you fees if you don't have enough money. Please do as I did and take your money and run to another bank.

  Response from the owner

  Hi, We sincerely apologize for the frustration we have caused you. We aim to be as transparent as possible with our fees. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• C

  Christine Martinez
  5

  Tellers may not be high on the totem pole in the world of banking, but as frontline employees who present the organization's face to the majority of customers, not just anyone is cut out for the job. Banks look for certain qualities when hiring tellers, and not all them are centered around the ability to make correct change. When customers experience poor customer service from tellers, that often translates to lost business for the financial institution. Banks look for tellers who display excellent interpersonal skills and easily put on a friendly face to the public. Banks require detail-oriented tellers who don't let the small stuff slip past. From verifying customers' identification before cashing checks to counting down the cash drawer at the end of the day, costly mistakes can result when tellers aren't focused on the task at hand. Jordan and Kim check every box. Kim has such a BUBBLY personality. Both of them have helped me recently! They're both prompt, professional and very pleasant! Keep it up Jordan and Kim!!

• A

  Anthony Armstrong
  2

  Not impressed was gonna open a account but brought in a check from a customer they charge you 5.00 to cash it. Just can't see a advantage owning a business where my customers or distributors have to pay to get the money I'm honoring from my bank. Have never encountered this needless to say I didn't and won't open a account. Totally not impressed if I bank with you and write a check pay them not charge them that's my word. If you don't honor your checks to me that's like not honoring your word. Why shoils we do business with you.

• B

  Brian Hightower
  5

  Great bank to bank with. Small enough to still have great customer service and community involvement, but large enough to offer loans. Always great customer service, most of the employees know regular customers by name. Nice new building since 2017. Step inside for some great historic Benson pictures.

• J

  Jake Patterson
  1

  My employer pays me with Great Western Bank checks. They charge me $5 to cash their own checks. Seems like a rip-off considering my employer already pays to have an account with this bank.

• S

  Shannel Helm
  3

  I went to the drive thru window i was the only 1 there all of a sudden the teller started to help other customers i felt she should ve helped me your atm was down.

• Q

  Queen
  3

  Too many new fees. Thinking about changing where I bank.

  Response from the owner

  Thank you for taking the time to leave us a review. We apologize for your frustration and would like to discuss this with you further. Please contact us at 800-952-2043 so we can provide solutions. Thank you for being a valued customer.

• P

  Peggy McCracken
  5

  Great people that are very helpful and nice work here