Great Western Bank W 41st St, Sioux Falls

Great Western Bank Reviews

• g

  glen zevenbergen
  1

  Poor customer service. My wife deposited my pay check on Monday June 19th via the night drop box. The deposit didn't show up in our account. She left emails and voice messages, none of which were returned. Finally today (six working days later) after being placed in queue for over 30 minutes, a live person answered! That person could see that the check had been accounted for in the night deposit box, but doesn't know where it went. She would get back to us. Later she did call my wife back, and said a clerical error was made, and the check was deposited into someone else's account. The problem should be resolved in about five minutes. Sure enough, the correct amount appeared in our account! No apologies, no real explanation. Moral to the story - watch your account like a hawk, and pay attention. Because they aren't.

• g

  gsh341
  1

  When they bought Great Western thing took a definite turn for the worst. Lobby closed at 4pm instead of 5pm, not enough tellers at the windows to handle the customers after 4 pm and now there is no Saturday morning service at all. Literally everything is worse now except for the employees themselves.

• L

  Leah
  1

  Who is this bank? Great Western Bank? Switched without notification? NOT a way to spend my Saturday trying to get into my account

  Response from the owner

  Hi Leah, We sincerely apologize for the inconvenience and frustration we have caused you. We truly appreciate your business. Please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• K

  Katie Erlandsen
  1

  Customer service needs a lot of work. Waiting for 2 days to get a return call to get a debit card ordered because fraud team couldn't order one. Several phone calls and not one returned call. Extremely disappointing service

  Response from the owner

  Hi Katie, We sincerely apologize for the inconvenience and frustration we have caused you. We truly appreciate your business. Please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• R

  Rich Wieber
  1

  The Not so Great Western Bank charges $5:00 to cash a check from their clients customers who need to cash there. The entity's that have their accounts in Western are unaware that the bank fleeces there customers $5.00 and the $$ goes to the bank. Poor business practice. No need for this, just avoided opening an account for my business here due to this practice.

  Response from the owner

  HI Rich, Thanks for your valued feedback. We sincerely apologize for your frustration. We aim to be as transparent as possible with our practices. If you’d like to talk about this or discuss it further please reach out at 1-800-952-2043 Monday – Friday: 7:30 a.m. – 6:00 p.m. CT, or Saturday 8:00 a.m. – 1:00 p.m. CT or email [email protected]. Sincerely, Al - Branch Manager

• S

  Stephen Lawrence
  1

  Well I’m a disable vet and it is difficult to get in and out of vehicles with have only one leg .. the bank down town was making me go inside bank instead of letting me use the drive up window to cash a check that is from there .. I think

  Response from the owner

  Hi Steve, Thanks for stopping by the branch today. We’d like to work with you and make special arrangements to make this process easier for you going forward. If you have any questions, feel free to call the branch at (605) 333-7661. – Thanks, Al, Branch Manager