Great Western Bank S 27th St, Lincoln

Great Western Bank Reviews

• R

  Richard David Karas
  2

  I was charged a small fee after Great Western Bank changed their policy on requirements for checking accounts. I was never made aware of the change in policy before being charged a fee. When I called, they said that the policy change notice was mailed out. I never received the letter. I tried to get this fee waived because I felt it was unreasonable to be charged a fee for a change in our agreement without notice of the change. The rep I spoke to said he was going to check about getting the fee waived and call me back the following week. Never received a call. A few days later, I called back and again, I was told they were going to check and call me back. Again, no call back. I called again a few days later. Rep checked by emailing supervisor, supervisor was out of the office. I was called the next day and was told that they wouldn't wave the fee. I've been with this bank, or one of the banks who GWB bought out, since 1995. It has been my primary retail bank for 26 years. No longer.

  Response from the owner

  Hello David, We sincerely apologize for the frustration this has caused you. We left you a voicemail and hope to talk soon. We aim to be as transparent as possible with each of our account terms and features. I’m sorry you weren’t pleased with how the process went, but your feedback is helpful. We like to know how each of our customer experiences go, and take into consideration each piece of feedback we receive. – Amber, Retail Manager

• R

  Randee Soto
  1

  Don't waste your loyalty or time with this bank. The people that work at this Great Westurd are the best very helpful! However I have been a customer for over 13 years and have had to go to other banks to get small loans. I have great credit and no outstanding debt. The underwriters and corperate in general at this bank do not want to keep customers for sure! Good bye Great Westurd Bank!

• E

  Eric Nelson
  4

  I really like the small bank feel of Great Western. The bankers are friendly and knowledgeable. I shopped around when leaving my last bank to get the best account features, and the Great Benefits Checking was the best deal I found. I'd give 5 stars if I could use the debit card on Android Pay.

• J

  Jason O'Flaherty
  5

  Just happy to find a Great Western Bank. They are getting hard to find and Google Maps is outdated on them.

• M

  Marquis Stockton
  1

  People are very slow sat in their like for 45 minutes