Great Southern Bank W Kearney St, Springfield

Great Southern Bank Reviews

• H

  Helen Boerner
  1

  Some of the most unhelpful women behind the counter. An older woman lied to me when I asked her if she activated my debit card. She gave me an off look ANd sand thats what the other guy who did my paperwork had done. Awful customer service. There mobile AND online banking is a nightmare. The phone to check your balance kept denying and cutting off. . I cant even link my dave app

• N

  Nick Mueller
  5

  My wife and I came in to open an account and were fantastically serviced by out new favorite PB, Chandler. Chandler was super helpful in answering all of our questions and concerns. We left with peace of mind and knowing who we will come to with any of our future financial ventures.

  Response from the owner

  Hi, Nick. Thank you so much for sharing! We're so glad to hear that you had a great experience and have already shared this with the appropriate individuals to make sure Chandler gets recognition!

• T

  Tasha Choate
  5

  We never have any problems with this location... I actually like it better than on north glenstone.

  Response from the owner

  Hi, Tasha. Thank you so much for sharing! We're so glad to hear that you had a great experience and will be sure to share this with the appropriate individuals for recognition.

• h

  hard boiled juevos
  5

  I was setting up a checking account and it didn't even take 20 minutes. Jacob helped me and he kept me informed and he was very nice a friendly. I had a pretty good experience.

• P

  Perry Elkins
  2

  Unhelpful, unfriendly teller at this location during my most recent (and last) visit. There are better branches (and from aspect of customer service, there are better banks) in town. I have never placed any real money with Great Southern, so perhaps they treat their important customers better... I do know that I have had nothing but headaches out of their online site over the years (no problems with using web sites with other financial institutions). In short, you can do better somewhere else...

• A

  Abra Hay
  1

  This branch is the worst in Springfield ten fold. Went up to drive up lane to get balances of both accounts because ATM had 3 patrons in line. Waited at drive up for 4 min and was treated like dirt. Im not looking for a lunch time conversation but geez you can be jovial towards customers. I will never be back to this branch it is worth the extra driving to go anywhere else! Learn some manners and remember to be courteous to your customers for they are the ones who are providing you with their business. Great Southern is not the only Bank in Springfield just remember that.

• K

  Kevin Eaton
  1

  If you strictly use their mobile app you wont have a problem...on the other hand if you need help and call the 1800 number to the solutions center expect snotty attitude and people who hate their jobs and hate assisting customers even more. If you go to the w kearney branch and you find yourself talking to Renee Wadlington dont just get up and leave but run!! This lady doesnt have a customer service bone in her body. Her idea is to point the blame on whoever or whatever instead of resolving the issue. She was so aggrivating i couldnt finish the dispute i initiated and had to walk away from her..her blame game was just too much. The customer service is why i switched to Bank of America and this lady just confirmed that I made the right decision!! Brandon the branch manager at this location however is truly an asset to this bank! He took my complaint seriously and if great southern is smart they will realize what a great manager he is. Move Brandon up and move Renee out!!

• D

  David H.
  1

  WATCH OUT!... WHEN YOU WITHDRAW ANY AMOUNT OF CASH THE TELLERS WILL CASUALLY ASK WHAT ITS FOR... A COUPLE MINUTES AFTER YOU LEAVE CORPORATE CALLS AND ASKS WHAT THE MONEY WAS FOR... WORST BANK EVER... MY SISTER USED TO WORK THERE... IT'S A HORRIBLE INSTITUTION.

• D

  Demidragonborn
  1

  Kept giving me the run-around over and over when trying to withdraw my money and nobody seems to know what they're doing at this location.

  Response from the owner

  Hi, Noah. We’re sorry to hear about this experience. Your feedback has been shared with the appropriate individuals so they can look into what went wrong.

• B

  Burt Robinson
  5

  Staff is always helpful and friendly. They go above and beyond for their customers.