Grand Savings Bank Sw 2nd St, Bentonville

Grand Savings Bank Reviews

• D

  Dawn Bowers
  1

  Don’t get a mortgage with Grand Savings! I went with them because I got a good rate but their services are so antiquated. They don’t have an app where I can manage my mortgage and anytime I go into the bank, it’s always like they don’t know what to do. For a simple signature on a check they have to look up my account broker, call other people in their system…I waited 20 minutes for a signature on an insurance claim check and now still have to come back because my account manager was not available. It seems very old fashioned. It’s a shame because I wanted to give a home town bank a try. Please, Grand Savings, update your services to modern practices.

• D

  Delcie Kincaid
  1

  The lower ranking people are great, friendly all that. But upper level—forget it. They don’t return calls, could care less about solving issues and duck and run when it looks like they might actually have to lift a finger that doesn’t benefit them.

• A

  Azereael Reinhardt
  1

  Probably should state clearly there is NO drive thru and this is NOT a convenient location to make a quick deposit. This is not the branch to use when time is important and you have a toddler in tow. I wish Id have known that before making the drive thinking it was closer to my house....

  Response from the owner

  Azereael, We apologize for any inconvenience and we recognize that our Bentonville location does not have a drive-thru. We are currently in the process of providing a location with a drive-thru to better serve our Bentonville customers. Thank you for your feedback.

• T

  Travis Day
  5

  My wife and I have multiple accounts and our business with Grand Savings. Phenomenal staff. Phenomenal service. We use branches all over NWA and every single one is fantastic every single time.

  Response from the owner

  Travis, wow, thank you so much for this great feedback. We really appreciate your business and for taking the time to leave us a 5-star review!

• S

  Scott Wood
  4

  Wonderful customer service and personalized help for my family and small business. The team has always been amazing both in person and on the phone. Highly recommend them especially for auto and business. As soon as there's another branch near Downtown I'll add another star!

  Response from the owner

  Scott, thank you so much for your 4 star rating and the great feedback. We will share it with our team. We appreciate your business.

• V

  Vinod Penumatcha
  1

  They have different policy when you speak on phone vs when you go to branch. I have gone to this branch driving long distance just by word. Waste of time. They don’t keep their word. I guess since it is not a major bank - the policy change overnight. Imagine flipping script on major decisions. I would be very cautious. The reason for review is they don’t care about it.

• N

  Nancie Carter
  5

  These are great people. Tommy Coughlin goes above and beyond. The staff are very friendly and even allow my pup to come inside when I visit the branch location. It feels like a small town bank. They provide hometown service to the customers.

  Response from the owner

  Thank you for the kind review, Nancie! We appreciate your business.

• S

  Sherrie Baldridge
  5

  Very Friendly & Always willing to help & answer any questions we may have, so glad we chose Grand Savings when we switched banks!

• N

  Nelsen Phelps
  5

  If you are looking for a bank with a personal touch, here it is. Always greeted warmly and treated like part of the family.

• C

  Craig Allison
  5

  Great people and always very willing to help.

  Response from the owner

  Thank you, Craig. We appreciate the great feedback!