Goodville Mutual Casualty Company W Main St, New Holland

Goodville Mutual Casualty Company Reviews

• A

  Austin Martin
  1

  It's been three months since I was hit by a policy holder with this company and I'm still waiting for a settlement. All communications on the issue up to this point have been initiated by me. I find this kind of lack of service appalling! Absolutely horrible! Will definitely never consider Goodville Mutual for my insurance needs and will warn others as well!!!

  Response from the owner

  Mr. Martin, thank you for sharing, we are sorry to hear your frustrations, our claims team work hard to ensure a swift process and so I have shared your review with the team. Thank you, Holly, in Marketing

• D

  David Trevino
  1

  I have been with Goodville Mutual for several years. They are pricey. Recently I was rear ended by a person who did not look in her rear view mirror and it ruined my new Audi grille. She apologized profusely and admitted it was her fault but then lied to her insurance company and said that I drove into her car. My agent did NOTHING to help me with this situation. Look elsewhere for your insurance.

  Response from the owner

  Hello David, Thank you for sharing your experience, and I’m sorry that it was frustrating. I’d be happy to listen to your feedback if you’d like to give me a call at 1-800-448-4622. - Jessica in Marketing

• M

  Mark Leatherman
  5

  Had a claim in January. Goodville sets the standard high on all parts of the claim. All parts where reeimburst to the body shop with no problems. I used the online app for the damage assessment and that worked quick and easy. The app did give me some trouble but I called the help desk and the technical problem was quickly solved. Thanks goodville and toy box customs for getting me fixed up.

  Response from the owner

  Thanks for the 5 star review.

• B

  Billy Rigby
  1

  Earlier this week my girlfriend was rear ended by one of Goodville Mutual’s customers. They totaled her car, we’re charged with the accident, and the claim has been filed. Our lawyer has informed us that as of this afternoon they have not been able to get ahold of anyone at Goodville Mutual to go over the claim. My beautiful girlfriend has missed work all this week, has internal bleeding, and lost her car! But do these people care? Obviously they don’t, this accident has taken so much out of us and obviously Goodville wants to take more. Whether it’s by skirting paying on a claim or by taking their damn time! I don’t have this company; but if this is how you want someone to be treated if you cause an accident then this is the company for you! Thanks for making a difficult situation even more difficult, Goodville!

  Response from the owner

  Hello Billy, Thank you for sharing your experience. We attempt to respond quickly when claims are filed, and we’re sorry we have not met your expectations. We’d be happy to speak with you and hear your feedback. Please give Mike Z. in Claims a call at 1-800-448-4622. We wish your girlfriend all the best with her recovery. – Jessica in Marketing

• R

  RonaldD
  5

  I've had Goodville Mutual for auto and home (or renters) insurance for decades. As I think about it, I realize I've needed their services more than I wish I would have. I've had a claim when a deer jumped in front of me (act of God), another driver T-boned me (his fault), in a renters contents claim, a liability issue at our property and when our roof experienced hail damage. On every occasion they were fair, timely in payment, went to bat for me and kept my "accident forgiveness" when not my fault, provided a loaner vehicle, believed me, gave discounts for "good student," etc. - in every way met and exceeded expectation. Try to "save 15%" elsewhere? Don't believe I really could. Even IF I could, I also don't want 15% or greater of inadequate coverage and the risk of a lot of hassle at a time of need. By the way, my agent (Beiler Insurance in Gap, PA) responds to my e-mails faster than anyone with whom I do business! I'm always amazed.

  Response from the owner

  Thank you for sharing your experience, Ronald. Here at Goodville Mutual we work hard to help our policyholders by providing quality coverage and claims service, and we’re glad to hear you are being taken care of! We’re also delighted to hear that Goodville agency Beiler Insurance is doing such a great job for you. Thank you for your business. Please consider following us on Facebook to keep up-to-date on Goodville news and tips. – Jessica, Marketing

• J

  Jason Sperling
  5

  Excellent customer service even though we are not a customer anymore. They responded quickly to a claim on a loss that happened while we were still covered through them. Yet, when we submitted the claim we no longer had insurance through them. They still treated us as if we were a current customer.

  Response from the owner

  Thank you for the five star review, we are very pleased to hear our customer service stands out.

• R

  Ryan Bowman
  1

  The claims team seems to be one of the least capable I've ever had the displeasure of working with. They were told on Monday that i would be in today which is Friday to pick up the check for a total loss. We are not their insured and I'm glad because they somehow were incapable of printing a check between Monday and Friday. Now we're probably going to lose the new vehicle they wanted. Not happy!

  Response from the owner

  Ryan, I’m sorry that you’re dealing with a claim, and I hope everyone is ok after the accident. I understand your frustration as your claims experience did not meet expectations. We appreciate you sharing your feedback and will use this information to continually improve our service. After speaking with the claims VP, we’ve made sure to issue the check today. Please let us know if we’ve resolved the situation to your satisfaction. If you have any questions or would like to discuss further, give me a call at 1-800-448-4622. – Jessica in Marketing

• D

  Daniel Musser
  5

  I've now had two auto claims with Goodville - both times, they provided prompt no-nonsense assistance and checks in the mail. I have switched my business liability and workers' compensation coverage over to them as well!

  Response from the owner

  Daniel, thank you for the great review and for sharing your experience! I’m sorry to hear about your two auto claims, but I’m happy we could help get you through the claim process with prompt and fair service. We appreciate your business. Please consider following us on Facebook at www.facebook.com/goodvillemutual/. – Jessica in Marketing

• J

  James & Erica Boesch
  5

  Goodville Mutual is an outstanding insurance provider. My husband and I are so pleased with their flawless service. Goodville Mutual executes our claims quickly and efficiently. They deal fairly with their clients.

  Response from the owner

  Thank you for sharing your feedback, James and Erica! We’re so happy that you’re pleased with our service. We appreciate your business, and we look forward to continuing to serve you in the future. Please consider following us on Facebook; search for us @goodvillemutual. – Jessica, Marketing

• J

  Joan Buhler
  5

  Amazing service! We had a water leak that got pretty complicated - finding the source and accessing it. They guided us through a process that involved three different contractors and several weeks. The adjuster went above and beyond the expected by helping us sort out the best option, visiting several times to evaluate the situation. Payment was very prompt. We could not be more pleased with the care our claim was given. Thank you!

  Response from the owner

  Joan, thank you for this great review and for sharing your claim experience. I’m sorry to hear of your water leak, but I’m glad we could support you throughout the claim process. Our claims team and our adjusters are committed to providing quality care to each claim, and we’re happy to hear that you’re satisfied! Please consider following us on Facebook at www.facebook.com/goodvillemutual/. – Jessica in Marketing