Goldenwest Credit Union Adams Ave, Ogden

Goldenwest Credit Union Reviews

• D

  David Taylor
  1

  I do not bank with Goldenwest, but I purchased a vehicle that had a lien held on it by Goldenwest. They advised the Individual we purchased from to not pay off their vehicle. This turned out to be extremely poor advice. Goldenwest has had our cashiers check CASHED for thirty four days at this point, yet nether us, nor the seller have received a title. Dealing with Goldenwest has been frustrating. I advise anyone who doesn't bank with them, or whom is doing business with someone who does bank with them, to be extremely cautious. Update: We finally got this process done after hours of phone calls today. During this process we have attempted to reach out to Goldenwest multiple times, only to be told that all information was confidential. This included speaking with managers, and we were refused when we asked to speak with the title department. We were told that only the previous owner could obtain any information about what was going on with our vehicle and title status. When Goldenwest received our check, they also received paperwork signed by the seller that all documents were to be sent to us. After we spoke again with the seller today, they finally reached out to Goldenwest, and Goldenwest told them that no physical title would be sent. We made more phone calls trying to figure out what was going on. We talked to the DMV, who said that what was holding up this whole process was the lien release from Goldenwest. The weeks and hours of phone calls came down to a simple piece of paper endorsed by their title department that needed to be taken to the DMV. There was no communication about this from Goldenwest. We were expecting a title, and got a paper saying the lien had been released. There was no other information whatsoever. We still do not understand how being told that we need to take this paper to the DMV was confidential information, and why no one from Goldenwest could explain why, or even the process. We were told that the sellers or us would be receiving a physical copy of the title, yet that was not the case. Hopefully Goldenwest can take this information and realize that something needs to change. The weeks and weeks of stress we went through could have been avoided with a simple letter included with the statement of release stating what the next step in the process was. Again, there was absolutely no confidential information involved, so for us to be turned away time and time again, including by managers who are supposed to be able to help with these sorts of issues, is ridiculous.

• J

  John K
  5

  Our loan officer Kieley was so very helpful. In an age when the consumer has to do their own work. Do their own follow up, etc. It was a breath of fresh air to have Kieley taking us through our loan process. She is what costume service is all about. I'm going to move my finances into GWCU. Before I only used them for my loans. She is a great employee. Pay her more. Thanks Kieley.

  Response from the owner

  Hi John, we are happy to hear Kieley was able to take good care of you. Thank you for the review and for being a Goldenwest member!

• S

  Samamamacus B
  5

  Worked with Riley and they did an amazing job getting me a card. They were knowledgeable and quick and it only took me a few days to get my card! Thanks, Riley!

  Response from the owner

  Hello, we are happy to hear Riley took good care of you. Thank you for the review and for being a Goldenwest member!

• C

  Charlotta Leungwo
  2

  There is always a long wait in a long line. Only a couple of the tellers know what they are doing. Half the time I don't get the right info I need for my loan processors, or their system isn't working, or a manager/supervisor isn't available to help. Service with a smile goes a long way. So does please, thank yous, & have a nice days. If you don't have a good attitude, then you probably shouldn't work in customer service. And working slowly like walking through molasses doesn't help customers in a hurry. Don't tell me what you can't do, tell me what you CAN do for me.

  Response from the owner

  Charlotta, we apologize for the level of service you received. We appreciate your feedback and will review it with our branch management.

• J

  Johnnie Fairman
  5

  I have been a member for 20 PLUS years, and have been treated with the up most respect and kindness. I would recommend anyone and everyone to open an account. They would be well respected and well take care of with the up most respect thanks again for all your help and understanding GCU God bless!!!

  Response from the owner

  Hi Johnnie, thank you for the review and for being a Goldenwest member!

• S

  Shannyn
  1

  DO NOT BANK HERE!!! For the love of God, look at the other reviews. Many people having horrible experiences. GO ANYWHERE ELSE!! Their customer service is awful. They will gouge you every opportunity they get. Don’t let them fool you!! They deserve zero stars. I’ve been with them for 20 years, I know. I will be closing my account and moving on to a better credit union.

  Response from the owner

  Shannyn, we apologize for the level of service you received. We appreciate your feedback and will review it with our branch management.

• P

  Paul Herrera
  4

  Was handled very professional and in a timely manner. Good job for lending facility. Thank U Gooday Paul H.

  Response from the owner

  Hi Paul, thank you for the review and for being a Goldenwest member!

• L

  Luis Saucedo
  5

  Goldenwest has always treated me more than just an account number. They treat you as a person and they truly care. Aurelia was great! She was professional and strived in communication and getting my loan processed, I was even able to sign through my email which made it really efficient. I’ve been a member and have used the South Ogden branch for years, never dissatisfied with thr service they provide.

  Response from the owner

  Luis, thanks for sharing your experience with us. We appreciate the great review. Thanks for being a loyal member!

• j

  jeremy hansen
  5

  Very friendly service and overall great experience working with Aurelia and Amber. Highly recommend GWCU

  Response from the owner

  Hi Jeremy, thank you for the review and for being a Goldenwest member!

• P

  Patricia “Tricia” Gomez Hill
  5

  I'm always pleased when I do any type of "banking business" at Goldenwest. From the moment I enter the building and I receive the smile from the greeter till I finish my transaction, it's always done with kindness and respect. My most current experience was no different. I went in one day, discussed some small loan options with Cody Newman, and made my final decision as to what WE would do. I returned the next business day and Karsten Leo finalized all the legal paperwork. So basically, I spent a total of maybe two hours altogether and the money was in my account by the time I left the building. Now that is service! The most important part about my banking at Goldenwest is that I'm treated like a person, not like a #. Thank you Goldenwest!

  Response from the owner

  We appreciate the great review. Thanks for sharing your positive experiences. We are happy to hear our team is taking good care of you. Thanks for being a member!