Golden 1 Credit Union Pierce Ave Suite B, San Jose

Golden 1 Credit Union Reviews

• M

  Mike Shuck
  1

  My father in law has an account. He passed several months ago. My wife has been trying to close the account since. Visit in office, contact on the phone. Letters from her attorney. Nobody at Golden One is able to cash out and close the account. My wife is sole signer of the Trust. And executor-of the estate. Power of Attorney. My wife has supplied all and every document they asked for. FIVE MONTHS and Golden One will not complete this. Just amazing. Maybe our lawyer needs to get involved and then sue Golden One for our legal fees. Update, been another week. Golden One still has not closed the account and issued check for balance. Just F**king amazing!

• H

  H0NEYM!LK Zeplynn
  1

  Worse Bank EVER always coming up with NEW random charges. Won’t let me into my own account and the rude staff this place is a joke and total trash! Charge for me to pull money out of my savings and charged me for a money order when I’m already a member. The lady was rude! I’m closing my account asap. I would have today but the lady refused to help with my account information after I’ve been in here several times. Let’s not forget they are never open when they say as well. I hate this bank location and the staff this isn’t the first time they’ve been rude.

  Response from the owner

  Hello, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• T

  Taylor
  1

  Surprise surprise... their systems are down again "for maintenance". But this time on a Monday morning, for hours. No indication when it will be fixed. I am not able transfer my own money to myself. They have inconvenienced or blocked services from me countless times. I'll be taking my money elsewhere.

  Response from the owner

  Hello Taylor, We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• B

  Butler Crow
  4

  The new Pierce Avenue location is FAR better with a great staff. I highly recommend it. I just wish there were more San Jose locations.

  Response from the owner

  Hello Butler, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

• C

  Chester Carrillo
  1

  It is very annoying when CS does not acknowledge customers. Then the call you "come over here" ATM machine is sucks to use.

  Response from the owner

  Hello Chester, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us. Take care!

• T

  Tiffany Ashley Norwood
  1

  Needs to update online hours please! Closed on Saturday and Sunday!

  Response from the owner

  Hello Tiffany, We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• A

  Arika
  1

  I went to the branch after closing my debit card over the phone (info was stolen, fraud problem) I let the teller know why I was in and that I needed a new card. She gave me a card with the same number and information so I still can't use it. Total waste of time.

  Response from the owner

  Hello Arika, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 465-3361 so we can work towards a resolution. We look forward to hearing from you. Take care.

• R

  Richard Hurtado
  5

  Very satisfied with Golden 1. I will never return to a traditional bank.

  Response from the owner

  Hi Richard, we're happy to hear your experience with us was a positive one and will share this with the team. If you'd like to share more about your experience, please email: [email protected].

• A

  Andrea Chang
  5

  I had a thorny issue I couldn't solve online (creating an account for a minor and linking it to my regular account etc. etc.), so I went into the downtown SJ location. The woman who assisted me (Jackie) was extremely professional, knowledgeable, and helpful. She explained everything she was doing and solved my problem. She then asked me where I had parked and validated my parking (which was good, bc I had totally forgotten about the parking validation). I couldn't have asked for better assistance.

• L

  Logan Shelton
  1

  I'm about tired of this bank, it's literally the only one in the bay and closed at 11? Ah their door says open saturday, their website, etc. It's like someone called in sick and didn't open it.

  Response from the owner

  Hello Logan Shelton We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.