Golden 1 Credit Union S Euclid Ave Suite A, Ontario

Golden 1 Credit Union Reviews

• d

  daryl howard
  5

  The staff here is really friendly and professional, especially Tanya, l believe is her name. Very helpful. Online banking and over the phone I find very difficult, but in this branch it's super easy. The line not so great as it takes a while if it's busy. But good rates and a good staff for sure!

  Response from the owner

  Hi Daryl we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

• K

  Karla Fajardo
  1

  Do Not finance your car with them. They have 0 customer service if you have an issue you try to contact them and they let you on hold for an hour. They just transferred you and no one will help you out. The worst financial credit Union i have ever seen. Please do yourself a favor and don't waist your time with them. You will regret it.

  Response from the owner

  Hello Karla, We're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• A

  Artak Zatikyan
  1

  These people are incompetent in doing a simple task. They ask for documents for an auto loan, and you take it to them. Days later, you call to follow up, and they ask for the same documents. Over and over. I've never dealt with anything worse than this bank. Be careful dealing with them.

  Response from the owner

  Hello Artak, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• M

  Mayra Andrade
  1

  This company called my work, when I answered the phone call the person didn’t even bother to introduce herself she only asked for certain person and I had to put her on a brief hold to ask but found out that she had dialed wrong number when I told her she just hung up. I only googled the phone number where this person was calling from to put my review and suggest to train your receptionists- phone operators to at least be more courteous when calling out, you have to do better than that you have people with Bad customer service skills. thank you .

  Response from the owner

  Hello Mayra! Thank you for your feedback. This is a hard message to hear as we never want to lose a member. We'd like to look into this for you. Please email us your contact information to [email protected]

• S

  SxC Hulk
  1

  Horrible experience with this credit union, every time I try and set up an automatic payment, they'll send me to a one-time payment. Then since I can't set up the automatic they'll send mails saying my payment is late.

  Response from the owner

  Hello, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• V

  Vincent Rock
  1

  So after paying off my jeep in full and closing all of my accounts. Golden 1 decides to a still continue to take money from my account and then blame it on my bank. I'm not sure how this is considered legal but I'm not impressed. Then I get attitude on the phone for explaining my situation. I'm not sure how this is considered a bank when they can't even take responsibility for taking my money without any authorization or without me being a member of this institution anymore. This has been a headache for over two months and for some reason they can't stop withdrawing money . I would 100 percent not suggest this institution. On top of all that I closed my accounts in the branch but now they are saying I have accounts open. I havr never seen a more incompetent bank.

  Response from the owner

  Hello Vincent, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• G

  G G
  1

  The G1 “new or updated” mobile app is horrible. Not user friendly at all. Can’t see available credit on your G1 credit card. Every other bank’s mobile app has this feature. Yet on the G1 mobile app they tell you to go on the online or use a desktop computer?? What’s the point of the mobile app?? The old version was much better. Has G1 forgotten- if something is working DO NOT FIX IT!

  Response from the owner

  Hi, we're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• L

  Lito Hernandez
  5

  Really great experience , I had trouble submitting my payment, and Justin helped me out tremendously. He went out of his way to call the corporate office to help me get things straightened out with up my loan. Justin is very professionally , and look forward on using him anytime I come to Golden 1

  Response from the owner

  Hi Lito, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

• A

  Ashley Pridemore
  3

  Customer service is always helpful when I call, the girls are so nice ❤️ although you guys NEED to work on your APP and your online website. I CAN NEVER login, my passwords never work and I always write them down very carefully. Every feature on the app doesn’t work ever.. this is 2021 and most people use apps to pay bills and this was something that was a make or break for me so I had to discontinue using and close my account because of the dysfunctional app.

  Response from the owner

  Hello Ashley, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• j

  jessie garcia
  5

  Excelent credit union been with golden for 3 years got a awesome car loan & 12/28/21 got a personal 15k loan with low intrest. simple money ready next day been with alot of credit unions my self this is the one

  Response from the owner

  Hello Jessie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!