Golden 1 Credit Union El Camino Real, Atascadero

Golden 1 Credit Union Reviews

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  Ashley M
  1

  Sarah a worker here is incredibly, incredibly rude. She had a terrible attitude and way of talking to a customer. I do not recommend you deal with her at all and her boss and supervisor should look into her recorded call and listen to how disrespectful and unprofessional she was.

  Response from the owner

  Hi Ashley, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please reach out to us at (877) 465-3361 to speak to our manager directly.

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  Jamie Ganster
  4

  I came to take care of some business for a family member who passed and was not in a good mood having to do it. Rita Leon handled my off balanced attitude with kid gloves. When the account matters were handled Rita helped me order new checks and reset my password for online banking. Thank you.

  Response from the owner

  Hello Jamie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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  Jim H
  1

  Contrary to what Google says, this branch is closed and has been for a while. I can't get Golden1 management to let me know why they are closed, or when they plan to re-open the branch. While I was there, a number of customers pulled up and were surprised the branch was closed. It appears that Golden1 failed to notify any of it's local customers of the closure (I didn't hear a thing from them about the closure). The signs in the window just say go to the Paso or SLO branch. Update: The branch is open again, but I've moved on.

  Response from the owner

  Hello Jim! Thank you for your feedback. This is a hard message to hear as we never want to lose a member. We'd like to look into this for you. Please email us your contact information to [email protected]

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  Allison Crawford
  1

  If you a credit union member who’s nearest branch is outside of the central coast and you are hoping to do your banking. Steer clear. This branch is rude and unhelpful and will not give you the help you need. They will make you feel less than.

  Response from the owner

  Hello Allison, we're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

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  Terry Cook
  5

  Have banked with Golden1 for many years and have always been very satisfied with them. Staff are always friendly and helpful. Recently refinanced our home with them and it was a pleasant experience working with Nolan and others involved in the process.

  Response from the owner

  Hi Terry. Thank you for taking the time to leave a review about your service at the Atascadero Branch and your experience with Nolan. We will be sure to share your review with our Branch Management for their reference.Thank you for being a member and placing your trust with Golden 1!

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  Scott S
  5

  I am not yet a member of Golden 1 Credit Union, but I received prompt, friendly service from the new accounts rep when inquiring about refinancing our house. She called their loan representative and let me speak with him directly.

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  joseph logsdon
  1

  I have been waiting in line for over ten minutes with two tellers open. Refusing to look at me. Or assist me. With no one in front of me and one other customer being assisted

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  Yelitza Garcia
  5

  had a wonderful experience opening an account, and refinancing my car