Gold Star Mortgage Financial Group N Washington Ave, Minneapolis

Gold Star Mortgage Financial Group Reviews

• D

  Danielle Kraska
  5

  Josh, Jim and team are excellent! They are available to talk and they take the time to explain to my clients any questions that arise. The combined experience of the team has helped many of my clients out. I have worked with two clients that were turned down at other banks and Gold Star was able to help them and get my clients into their new homes! They go above and beyond and honor their rates and fees. I chose to work with Gold Star for their confidentiality, response time and professionalism.

• A

  Andrea Pena
  1

  The worst and most stressful experience working with Chaz Irrthum. It was seriously a first time homebuyers' nightmare. I'm not sure if all of Goldstar Financial is this way but that was our experience with Chaz. At the beginning he was great. He answered all our questions and we thought communicated expectations appropriately. A few weeks before closing though he started being less responsive and started pushing us to "buy points" with this company without explaining clearly to us why. A week before closing the Thursday of 4th of July weekend he sent us the closing documents and our cash to close was $3,000 over what we thought. When we tried to call him he said he had left for the entire weekend up north and would call us when he got to his cabin. He never called us back. He told us we needed to sign the closing document and we could talk or change it later. To make matters worse, 3 days before closing he told us that he had not factored in our townhome association costs and that he was having trouble financing the loan. Essentially 3 days before closing our loan fell through!!! Buying our first house during COVID was already stressful and instead of helping us relax, Chaz only made matters worse and we ended up going to another company that saved our loan.

  Response from the owner

  Hello Andrea, we always strive for great customer service in a very demanding and changing lending enviroment. We are very thankful that you were able to close and move into your new home!

• C

  Chaz Irrthum
  5

  Staff is great and very knowledgeable. Very fast closing and the process went smoothly. VA, FHA, USDA, Conventional, they can do it all and have a solid back office to handle it. If you are a realtor, I wouldn't hesitate to partner with these guys. If you are looking for a mortgage, don't go anywhere else. I would recommend Gold Star to family and friends for any home purchase or refinance in the future

• P

  Pamela Dubin
  4

  This company has some incredible employees ready to answer and/or explain any concern in details, all for the benefit of the client. Paloma was very helpful during the entire process and a job well done. Thank you again for a wonderful smooth transaction.

• C

  Chaz Giammona
  5

  Great company to work with! Helped me every step of the way and made the process smooth and simple for me. Their knowledge, professionalism, and timing were all exceptional! Highly recommended!!

• R

  Raechell P
  5

  This team is a go-to for me as it relates to Mortgage companies. I am continually impressed by their ability to cultivate relationships. More importantly, they're easy to work with in that they truly want to help people!

• A

  Ashley Boik
  5

  Helpfully and knowledgeable staff, that guides you through any mortgage question you may have! Always easy to get ahold of, so you’re never left in the dark! Makes home buying easy from start to finish!

• A

  Autumn Boik
  5

  Fantastic staff to work with! The whole office is willing to help you with any questions that you have regarding refinancing! Makes the process so simple and fast!

• P

  P
  5

  Someone from my church recommended Gold Star in MPLS and glad I took the advice! Upfront about the application process and took time to explain step-by-step. Truly blessed to be sitting in my new home.

• R

  Ryan Piprude
  5

  Staff is great and very helpful throughout the home buying process making sure nothing is left unanswered and will work hard to get you into the best rate and loan product possible.