Glacier Bank Commons Loop, Kalispell

Glacier Bank Reviews

• G

  Gene Clark
  1

  Absolute garbage customer service. They try to play nice in the beginning then show their true colors. They have ZERO consistency with their rules and simply make them up as they go along. Use your money in order for them to make money with no care or consideration about the customer. Will NOT recommend to anyone for any type of business. They act like they are doing their customer a favor and that's not how banking works.

  Response from the owner

  Good morning. Our staff has made several attempts, and offered additional options to help assist you. We are sorry to hear that the issue is still unresolved. Should you wish to speak with someone further, please feel free to email [email protected]. Thank you.

• M

  M H
  5

  We've worked with Glacier Bank for 14+ years. This location has always been very nice. Before we used this one we used the one in CFalls.

  Response from the owner

  Thank you for your kind review!

• M

  Management Consultant Services
  1

  Not surprised that I am seeing bad reviews for this bank - the fish rots from the head down. They have a couple of branches under the name of Foothills Bank in Kingman, AZ have been trained to make your visit unpleasant and discourage you from ever considering this bank to do business with. If you drive up to the window and you don't have an account, you will be cancelled, banned for life. They will not change a $20 bill for you. Rude, hostile, unpleasant. Stay away from these creeps.

  Response from the owner

  Good morning. We are very sorry to hear about your unpleasant experience at our Arizona division and sorry to see it reflect on our Glacier Bank branch in Kalispell, MT. A manager from Foothills Bank will be in touch.

• D

  Derrick Rolandson
  1

  Its as if children run Glacier bank with no skills and no respect for its customers. Their approach to everything needs to change! Customer service lessons may be useful but not to hopeful. My bad though I just should change banks! I'd give zero stars if possible!

  Response from the owner

  Thank you Derrick for your feedback. A manager will be in touch with you to further discuss your experience.

• T

  TheH1313
  1

  This horrific excuse for a bank deserves no stars, it's quite unfortunate that it's not an option. They recently took over First Security in Bozeman, MT and it shows, not in a good way. They came in and re-issued everyone all new bank cards for accounts without warning; One can only hope customers failed to throw out the new card when they didn't even realize they received it. Glacier has made it utterly impossible to get any important or pertinent information out of their online system, such as statements(They don't work), accurate and up to date balances(They are multiple business days back), or even a full account number to move funds over the phone when the online system is 'down/experiencing technical difficulties', which bear in mind if you ever need to access your online accounting, it always tends to be. And even locally in the physical bank, their systems can't give the poor tellers the correct information to pass onto the customer, or the teller just says they can't give us the balance in the account they hold our hard earned money in that we entrust them to maintain, and maintain properly. I'm quite frankly amazed that this 'bank' is still able to continue to conduct business.

  Response from the owner

  Good morning, we’re so sorry to hear of the frustration you have been experiencing. Your business is important to us and we would like to assist in getting you the information you need. Please reach out to us at 406-585-3800. Our apologies for the inconvenience and we hope to earn back your trust.

• B

  Ben Beavon
  1

  Glacier bank officially took over First Security Bank June 15. I signed up for e-statements, so I don’t receive actual paper mail from the bank. The Online banking has been disabled without notice. Cards, with new numbers, have also been reissued without notice. I cannot check my bank account balance and cannot pick up my new card until I return home from my work out of state, causing many problems. They also gave less than 2 weeks notice to save any online banking statements before they were deleted. Incredibly poor start to a new chapter of banking. Originally I had no issue with the change, but after the recent issues I will be closing my account.

  Response from the owner

  We are very sorry to hear of the inconveniences you are experiencing. We value your business and will have a team member in touch with you as soon as possible to work towards a resolution. Should you need to reach someone prior to that, please call 585-3800 or toll free at 800-555-3800. Thank you Ben!

• J

  Jerry Thompson
  1

  New ATM at commons loop bank not easy access if you are in a car you have to open your door to reach it. The screen is too high. A lot of issues with online bankiing half the time I try to get in, the system is down or it says my password is incorrect. Frustrating bank

  Response from the owner

  Good morning Jerry. We appreciate you bringing the ATM and online banking information to our attention. We value your feedback and would appreciate the opportunity to visit with you further. If you would please email us your contact information at [email protected] we will have a manager reach out. Thank you.

• Q

  Quinn Kropp
  1

  I have had this bank since I was a teen ager since I grew up in kalispell. I began having issues with them when I was in the navy I would send a message to have my accounts not get frozen when I would hit ports on my two deployments. It seemed about %75 of the time or better they failed to do this so as soon as I tried to get money out my account would freeze and I would be in a different country with no money and a friend would pay my way to get to a phone and make calls to the bank and undo this mistake. That was a reasonable mistake because it's purchases being made from another country that could be fraudulent however this week I had the displeasure to speak with one of the (sorry for the language) bitchiest woman I have ever encountered. I was trying to make a purchase on line and my card was declined, I had tried to make a purchase with Microsoft earlier in the week as well. The woman told me that it is due to the fact the company is based out of state in California so the charge was being held. I asked her if I can just make it so Microsoft purchases can go through. She told me no that's not an option and as far as the other business goes I'd have to call them. I called them and of course because the bank was holding payment no order was made. The thing that blew my mind was that I asked the woman "So, every time I wish to make an online purchase I have to call you and say that is ok?" Her response was yes. Obviously I am not going to call to verify I am making a purchase every time I want to get something off line. I will be closing all of my accounts with this bank this week and recommend nobody to use them for anything. Clearly incompetence is high with this place. I will say that most people I had dealt with were nice but this woman paired with constant bullshit I've had to go through to use MY money is enough to say I'm done. Also I have had accounts with two other banks while in the military and never had any issues at all with either of them so if I am told by Glacier bank this is due to some fault of mine I'd love to hear why the other two banks funktioned just fine for me.

• T

  Tillie Butts
  5

  Have always found this location the most helpful and will drive out of my way to go there. Very friendly and great at what they do. Have helped when we needed to challenge credit card charges.

  Response from the owner

  Thank you for your review! We appreciate your kind words.

• D

  Derrijcal McSkeet
  5

  The ONLY THING I wish I could do at this bank is to get stickers of it’s logo on every. Single. Thing. I. Own. It reminds me of good times and the entire building smells and looks so pretty I could might mess just die! Honestly it also has great lollipops. Thanks! One last thing: the staff is very nice and friendly. Hi I am so excited for y’all and merry merry happy Christmas to ya too and brother and I love ya too brother