German American Bank Citizens Blvd, Simpsonville

German American Bank Reviews

• W

  Wayne Gilliam
  1

  If I could give zero stars I would: I had a HELOC which I had established with cub bank. Cub was bought out. I had never used the HELOC and now need to use it. I called in to simply ask how to get the money out of my already established HELOC. Customer service is non-existent. You cannot directly call the specific branch, and to even get on the phone with a human being will take upwards of 20 minutes on hold. When you finally do reach the call center, they rush you and do not listen to what you actually need. I was shuffled to the voicemail of a bank manager, who I later found out I really didn’t even need to talk to, and he did not ever call me back. Over the last 24 hours I have spent upwards of five hours trying to get this very simple issue resolved. Most of the time was spent on hold. The few human beings I did get to talk to just wanted to shuffle me on down the line. I will not be doing business with them in the future. Sad to see what happened to our hometown banks.

  Response from the owner

  Wayne, Thank you for sharing your feedback. We are experiencing longer than normal wait times in our Customer Care Center and apologize for the inconvenience. Someone from our team will be reaching out to learn more about your experience!

• L

  Lynn Thompson
  1

  Worst customer service ever!! Waited 25 minutes In Drive thru and I was the 3rd customer in line!! Ridiculous!