German American Bank Midland Trl, Shelbyville

German American Bank Reviews

• K

  Katherine Ray
  1

  An absolutely awful place to deal with. We were referred to this bank to get a mortgage after our own mortgage company had issues financing a modular home. Since day one this place has been nothing but an absolute nightmare. I have purchased 4 homes and never have I gone through the hell that this place put us through day after day. Unless you want to be treated and talked to as if you’re a liar, and asked to provide the same information over and over, while watching everything change for the millionth time, only to see it go back to the way or was before…pick any other bank you can. Yes, we may (or may not) finally get to close on our house tomorrow. But we just found out only moments ago. At this point, I’m going to be honest, I don’t even want it anymore. Yes, it’s that bad. UPDATE: 4 hours to closing: Final disclosures have been sent, and we just received a phone call that they need $3,000 more than 15 minutes ago when we got the documents.

  Response from the owner

  Katherine, Thank you for sharing your experience. Please know that we review all feedback received with the intention of better serving our customers.

• H

  Hailee J Allen
  1

  This bank thrives on money taken from the working class, they charge $76 for your account being less than $1 overdrawn, a simple mistake often made when you live paycheck to paycheck trying to make ends meet. They will remind you it was your fault, you miscalculated and refuse to refund any of the fees. This bank is a bold reminder that we, the blue collar american people pay for the ridiculously large and expensive buildings they sit comfortably in while bleeding us dry.

  Response from the owner

  Hailee, Thank you for sharing this feedback with us. We would like to learn more about your experience. If you could please provide us with your contact information by emailing [email protected] someone will reach out directly.

• M

  Megan Martin
  1

  Have had escalating problems with this bank for the last year. I finally decided to leave after multiple issues in regard to my account. Very unapologetic and never sought to restore the issues that they caused. I have kept one account until my tax return comes and cannot get anything to work online and have been hung up on by their automated system and never had anyone answer the phone when I called. I do not recommend this bank

  Response from the owner

  Megan, We are sorry to hear about your negative experiences over the past year. As we move forward as German American Bank, we would like to learn more about your experience so that we can better serve you and our customers. Someone from the Shelbyville banking office will be reaching out to you directly. Thank you for sharing your feedback with us!

• K

  Kristin Chesser
  5

  I cannot express how much I appreciate the excellent costumer service I always experience whenever I call with any questions or concerns. Especially during the big merg from C.U.B. to German America.

  Response from the owner

  Kristin, Thank you for your positive review and remarks about your customer service experience. We are happy to hear that the transition to German American Bank was a smooth one!

• J

  Jelena Perry
  5

  I've banked here for years. I've tried other banks and always came back to them. Always nice and know that I am a person not just a number. Highly recommend them.

• B

  Becky Straub
  5

  I just love this bank. The employees are so helpful. Great customer service.

  Response from the owner

  Thank you so much! :)

• K

  Ken O'Connell
  1

  Just wish someone would answer the phone.

• R

  Ricardo Olvera
  5

  Best and only bank i used