Georgia United Credit Union Calhoun St, Dalton

Georgia United Credit Union Reviews

• L

  Lament Lore
  3

  To be fair I had no problems with GUCU to begin with, I liked the account I had for around a year, better than BB&T with their excessive fees. Until the second branch was about to close. I started to not be able to make a deposit due to the ATM. I started going to the remaining branch and continued to have the same problem with the ATM. I tried mentioning the issue multiple times before closing my account & switching to another bank. Two days later I received the standard survey email from them that you get when you call customer service, saying I called two days before, when I had not done so. I haven't received my remaining balance via check as I requested yet, but it could still be on the way in the mail. *Edit to note: I have since received my remaining balance.

  Response from the owner

  Hi, We are sorry to hear you closed your account. Please forward us your email or contact information to [email protected] and reference this Google review. We would like to follow up with you on your check disbursement and learn more about your experience.

• S

  Shaunta Silvers
  1

  Terrible customer service. When I call to ask a question about my account they aren’t the nicest, and they don’t give a clear answer. I have called 3 times. Make sure you know their rules before opening a bank account. I am switching and closing my account with them.

  Response from the owner

  Hi Shaunta, we are sorry to hear that the service you received from Georgia United Credit Union did not meet your expectations. Please email us your contact information to [email protected] and reference this Google review so a member of our service experience team may contact you to try to resolve your concerns.

• J

  Jerry Castro
  2

  I’ve heard good things about This credit union that I’ve even though about banking with them myself and refinancing my 3 cars with them. After I gave them a call and was holding on the phone for 30 minutes I decided I’ll rather take my business else where. I would love to bank with you guys but it’s extremely inefficient trying to get someone on the phone when other banks it’s quick and easy. I’m assuming because it’s a smaller bank.

• B

  Billy Cantrell
  2

  POOR SERVICE!!!!! Set in drive through for 30 minutes. Only had one person working the window with two lanes open and traffic backed out 6 plus cars per lane. Geesh Louise what happen to at least two people working the window. Terrible service.

  Response from the owner

  Hi Billy, we sincerely apologize that you have had a less than satisfactory experience with us. We do have appointments available that you can schedule ahead of time and Online and Mobile Banking options if you want to save some time and not have to wait to in line. Unfortunately, like most other industries, we are having trouble adequately staffing some of our branches. We appreciate your patience.

• P

  Phyllis Whitaker
  3

  It's the bank my husband and myself uses but I have to say you get about 50/50 out of them. 50% good 50% bad. Even though they have helped us out a lot they have also caused us a lot of trouble. They lost my first Stimulus check the one everybody got a year ago also my other Stimulus check went to them but they claim they cant find them. Took me forever to get the 1st one straightened out. I am hopefully going to get it in about 90 more days. Smh! I don't know if I will ever see my other ones. I know ALL THE CHECKS went to them because the IRS told me the name of my bank and told me that is where my checks is before I even told them the name of the bank.

• M

  MONSTER ENERGYDRINKS
  1

  Employee's gave me the dirtiest looks I've ever seen in my life. I waited forever to get service, and when i finally did, i was treated so poorly as if i we're burdening them or wasting there precious time.. i couldn't believe it. Truly one of the most uncomfortable experiences of my life, and would strongly recommend going elsewhere! I just wish i could give them no stars at all!!

  Response from the owner

  Hi, We are sorry to hear you recevied this service at Georiga United Credit Union. That is not how we want our members to be served. A member of our Service Experience team would like to learn more about your visit and apologize personally. Please email your contact information to [email protected] and reference this Google review.

• n

  nathan pressley
  4

  Great bank! Always have competitive rates and the staff at both Dalton locations is always pleasant to deal with. Only negative is that they are closed on Saturday. Otherwise they would have gotten a 5 star rating.

  Response from the owner

  Hi Nathan, Thank you for allowing us the opportunity to serve you! WE appreciate the feedback.

• E

  Eric Stinnett
  5

  This is a really great place they really help my get a car. I wanted to build my credit so my wife and I could by a house 🏠, we bought our second vehicle, plus they help my children get a car also. Thanks to Kayla Disney. 👍👍👍

  Response from the owner

  Hi Eric, Thank you for choosing to be a member of Georgia United Credit Union! We are happy to be a part of helping you meet your financial goals. Thank you for your kind words about Kayla. We will make sure this is shared with her. We look forward to the opportunity to serve you with your home purchase in the future!

• J

  Jesse Coley
  5

  Been with this Bank over 15 years now, never had a problem. They have always answered any concern or question, I may have, promptly. The staff is great and always greeted me with a smile.

• T

  Tamatha Pack
  5

  Very knowledgeable and helpful staff. Always takes care of whatever need you have in a polite and timely manner. Also has very understandable online and automated teller services.

  Response from the owner

  Hi Tamatha, Thank you for the feedback and for allowing Georgia United Credit Union to serve you! We look forward to the opportunity to continue to exceed your expectations.