Generations Bank Maple Ridge Rd, Medina

Generations Bank Reviews

• D

  Dave Busch
  3

  They are friendly and helpful people. When they changed two generations from Medina Savings and Loan they cut out a few things that I was not happy with. One example is you can't cash a check there if you're not a member. You used to be able to go there and do that.

  Response from the owner

  Hi Dave, thanks for the review! We appreciate the kind words about the medina team! Sorry to hear you are disappointed by some of the new procedures but we do them for security reasons. Only cashing checks for customers is a procedure practiced at most banks. We would be happy to set you up with a free account!

• T

  Tammy Pecorella
  5

  Laurie and Jenna are always friendly and smiling whether walking through Wal-Mart or actually banking. They are always ready to answer questions and help when ever they can. If they can't they find someone else like George. The financial advisor who has helped me imensly the past 4 months making sound investments with my finances. I dint know where I would be without them. I have another account else where so I don't have to go there. I choose to go there. Thank you for all you do.

  Response from the owner

  Tammy, wow! Thanks for the great review! We’re so glad you choose to bank with us!

• J

  Jarrod Pritchard
  1

  Used to be great when it was Medina Savings and Loan, now the fees are crippling. They will charge you $15 to cash a check, roughly $14 more than MSL. Absurd.

  Response from the owner

  Hi Jarrod, fees for cashing checks only apply to those that do not have an account with us. Those with an account will not receive a fee. Next time you visit, speak with a banker about opening a free checking account.

• j

  jsoko24
  1

  Literally any other bank does a better job or has options. A piggy bank does a better job and has better customer service... So frustrating!!!! I can't even make a car payment easily.

  Response from the owner

  We are sorry to hear that you were unhappy with your experience at our Medina office. Give us a call at 833.971.3495 and one of our customer contact specialists will help to resolve the specific issue you are having.

• M

  Maritza Collazo
  1

  Been struggling to make a payment due to covid 19 but these people dont care all they want is their money.I would give them 0 stars if I could.

  Response from the owner

  Maritza, we’re truly sorry to hear you weren’t happy with you service. Customer service is a top priority of ours. However, due to the current COVID-19 pandemic, we’ve seen an increase of customer inquiries and apologize if our usual service has been affected. Please give us a call at 833.971.3495 or fill out a contact form at www.mygenbank.com/contact-us/ and we will make sure your specific issue is resolved as swiftly as possible.

• e

  ellen leberth
  5

  This is a local banking business and they are friendly wonderful persons that will help u with all your banking needs

• D

  Doug Rutan
  1

  Banking hours are terrible. New online banking website is hard to use

  Response from the owner

  Hi Doug, thank you for your feedback. We’re sorry to hear you are having trouble with our website. Give us a call at 833-971-3495 and we would be more than happy to help and resolve any issue you are experiencing.

• L

  Letty Fuller
  5

  Best local banking. Most friendly people!