Gateway Mortgage Virginia St, Charleston

Gateway Mortgage Reviews

• C

  Carey Gay
  5

  Rachel Lester is amazing! The whole office and team has been a godsend. I feel as if they bent over backward to get me approved. I can't say enough good things about Rachel and her team! Would recommend to anyone!

• M

  Meg Sheets
  5

  I really can't say enough good things about Chris and Laura at Gateway in Charleston. To say they bent over backwards to get me approved would be a major understatement! I was a difficult candidate for a mortgage to begin with and I honestly do not think I would've found another company who would've put the effort required to get me approved like they did. There were several obstacles throughout the process (to be expected, some not so much) & they were there to work me through them. We now live in our dream house and I recommend this office to anyone I can.

• K

  Kay Kay
  1

  They will tell you yes your approved, then weeks later before move in day all of a sudden they tell you no . A person who works for the company even said himself he wouldn't have recommended this company ! Made us waste money and time !!! Couldn't be more upset

• E

  Emily Vealey
  1

  Autumn seemed super nice and helpful in the beginning but then completely ghosted me after I sent my application and they pulled my credit. Super unprofessional

  Response from the owner

  Emily, we’re sorry to hear you weren’t satisfied with your experience. We will reach out to you shortly so that we can better understand the situation.

• T

  Tammy Jude
  1

  I would not recommend this company to anyone. They kept my application for 6 months, telling me every couple weeks that we were almost ready to close .. Week after week. Then after 6 months, made several excuses as to why 'underwriting' couldn't approve the loan. Very unprofessional and disorganized.

  Response from the owner

  Hello Tammy, Thank you for taking the time to post this response. At Gateway Mortgage Group, we strive to compose our customer’s mortgage experience in a manner that is both smooth and enjoyable. We apologize for your less than pleasant experience. We have elevated your comments to our Chief Production Officer and will use your review as a resource to enhance our operations. Thank you

• K

  Kevin Horton
  5

  Awesome home mortgage team. I wouldn't trust any other lender to get our deals closed on time