Gail Hillman at CrossCountry Mortgage, LLC S Stonebridge Dr, Mckinney

Gail Hillman at CrossCountry Mortgage, LLC Reviews

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  hernan contreras
  5

  I recommend Gail Hillman 100%. She is very kind and professional, she will help you out and explain the whole mortgage process make it easy for you. Me and my family are very happy for choose Gail and her team in our first home purchase.

• A

  Andy Nguyen
  5

  We are recently closed on our new home and still amazed what Gail and her team has done fantastic job to help us archive our goal. This is our third house that we had purchased, and it has been a nightmare when come to loan processes in my previous experiences with other lenders. However, with Gail Hillman at Cross Country Mortgage, the processes were seamlessly to us. Gail and her team were diligently working behind the scene to make our dream happened. They seem to understand the stresses that we had and shared with us throughout the process.

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  Frank Mufich
  5

  Gail told me today that under my current mortgage it would make better sense to not refinance unless my situation changes and I sell my current home. She is real smart and a very good listener. She knows what she is talking about. If I ever move then she is the first person I will call. To get financing pre /approved before my home search begins

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  Randy Methe
  5

  Recently I have decided to begin the process of purchasing a home and with that comes finding the right mortgage company. After calling many lenders and having brief consultations, I came across the Gail Hillman team and decided to give them a call. Immediately I was greeted with the upmost respect in regards to questions I had, and was eventually transferred to Gail. After speaking with her, I have decided to 100% use this company to proceed forward with the process. Her and her team were so friendly, knowledgeable, and helpful. Trust and honesty goes a long way, and the Gail Hillman team is the definition of that.

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  Farshid Khoshgam
  1

  Gail's CrossCountry Mortgage does not allow negative feedback to be posted on the review section of her website. Gail Hillman changed the interest rate on my 15-yr fixed refi on my investment property from 2.875% to 3.875% and wanted to collect 1.5% origination fee on top of the 1% rate increase. Ouch, 1% increase for a 15-yr fixed mortgage is HUGE. Also, they made multiple mistakes on the disclosure forms and when I brought it to their attention, I was told it didn’t matter. When I questioned Gail about the rate increase. Gail replied, “Fannie Mae has been changing the Loan Price Adjustments and that is the only thing that makes sense. They must not have an appetite for investment right now”. Then, I asked “So, if I refi my primary and not an INVESTMENT property I should see the rate in 2’s as she had originally quoted. Correct?”. She did not respond and stopped answering emails and calls. I guess Gail hopes that you don’t catch the changes and mistakes and go through with the loan. Or, when you do, it’s too far in the process and you agree to pay the higher rates, points, closing costs, etc. My suggestion, STAY AWAY from this company.

  Response from the owner

  I am so sorry you were disappointed and frustrated. I did try and acknowledge the rate was different and I tried to figure out why. I have finally figured out the reason. When I first gave you the rate we had not taken an application. You asked for an estimate and because I had worked with you in the past I just ran some numbers. When we did the actual loan application the property was a duplex. This greatly affected the rate. I am sorry you are upset and I wish things had turned out different for you.

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  Courtney Hugghins
  5

  The best mortgage lender in the business! I can refer my real estate clients to Gail and know they are in the best hands. She can get the job done when others cannot. Her and her team are a pleasure to do business with!

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  Duane Schultze
  5

  Gail has helped my wife and I in the refinancing of our home. The whole group is so helpful and professional, what a great experience. Plus we saved an incredible amount of money. I highly recommend them for all your mortgage needs.

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  Taylor Willingham
  5

  Gail probably is the best loan officer in McKinney. She has years of experience and knowledge about her product and the city of McKinney. I have personally used her on my own home loan. If you are looking for a mortgage loan officer in McKinney. Please give Gail a call.

• B

  Bethany Ikenyei
  5

  I pray for the gals in this office everyday especially Gail because they went above and beyond in helping me get my dream home. I am so thankful that they are people like you all that help people like me get into nice homes. Thanks Meghan, Sarah, Mark and Gail. Keep doing what you are doing cause you are the best around!!!

  Response from the owner

  What kind words to say, Bethany. We appreciate you taking the time to write this review for Gail and her team. Helping customers obtain their dream of home ownership is what we are here for and what we love to do! We hope you are enjoying your new home, congratulations!

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  Mark Bagri
  5

  After shopping around, I decided to go with Gails team. Meghan n Sarah were very prompt. They even helped me with finding the addendum as we didn't had any realtors. Was able to choose in less than 30 days. Thank you Gail Meghan n Sarah for such a wonderful experience.

  Response from the owner

  Thank you for the 5-star rating and review, Mark. We're happy to hear that you had a wonderful loan experience with Gail and her team. Closing in less than 30 days is amazing! We hope you are enjoying your new home, thanks again!