Fulton Bank Penn Sq, Lancaster

Fulton Bank Reviews

• C

  Chrissy Hughes
  1

  This bank is releasing money to the builder without me signing off on any paperwork that stages/phases have been completed, and to my expectation. Poor quality of workmanship. They never even did title updates or endorsements to cover the assets just given away to the builder, and no mechanics liens. Unbelievable. Now I'm having to figure it all out and pay a lawyer for their lack of crossing their T's and dotting their I's.

  Response from the owner

  Hello Chrissy, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• M

  Marina Bacher
  1

  I came to the bank to make a diposit. There were no line, no customers at the teller's windows. I just walked by and young lady Yadira started to yell at me. That next time I have to wait. It was not polite, no smile. I apologized. I saw, she was on a cellphone and I enterupted her and she was really unhappy with me. But she did not get happy even after I apologized. I would like that Yadira could learn how to be friendly to customers of the Fulton bank.

  Response from the owner

  Hello Marina, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• k

  katina werner
  1

  It has NOT been the best experience. They ask you for proof of receipts, statements etc and you send them in a timely manner and it's still not good enough. DO NOT USE FULTON BANK FOR YOUR MORTGAGE COMPANY!!! They will drag the process out and not contact you back after MULTIPLE attempts to 3 different staff via phone and email. HUGE LACK OF COMMUNICATION ON THEIR PART!!!

  Response from the owner

  Hello Katina , We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• H

  Howard Jones
  5

  Tia at the location is so personable , bright and kind . I suggest all my associates and people that want to o have a great experience to come support her and this fine establishment.

  Response from the owner

  Hello Howard, Thank you for your 5-Star review! We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• p

  peter weida
  1

  Not great. The service was initially fast, and then painfully slow. While working to activate a card, the banker had to reset their password. During the conversation, I got the impression I was being talked down on. After a 45 minute consultation I was told I was confused. I decided it was best to go elsewhere for my secured credit card.

  Response from the owner

  Hello Peter, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• J

  JP R
  2

  Horrible mortgage experience due to poor communication from the bank. We were told ONE HOUR prior to closing that we couldn’t close. What is upsetting is that this was conveyed at the last minute instead of earlier in the process. This shouldn’t be allowed due to Child care/other arrangements and the inconvenience to the sellers. Fulton failed on this one.

  Response from the owner

  Hello JP, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.

• A

  Andy Englestein
  5

  The staff are all really helpful. If they need his awesomeness that helps me, they make sure another representative takes his place. I've been banking here for a few years and it's absolutely my favorite bank. It's nice to have a bank where everybody knows me, I feel more secure that way.

• e

  eric fausnacht
  5

  Kathy at the Bethlehem branch was incredibly helpful and knowledgeable . She understood my questions with the app and helped me solve what could not be solved over the phone. Thank you Kathy!

  Response from the owner

  Eric, Thanks for your 5-star review! We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Customer Care area at https://www.fultonbank.com/Contact-Us or call 800.385.8664.

• J

  John Buckwalter
  3

  The downtown Fulton branch has interesting architecture, pleasant employees and a few more services, but there may be long wait times for a teller (especially on days when government payments are made), and meeting with bank personnel also usually requires a wait.

• T

  Tina Marie
  1

  Worst customer service ever. I would never bank there again.

  Response from the owner

  Hello Tina, We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 or visit us at https://www.fultonbank.com/Contact-Us.