Frontier Community Bank Lew Dewitt Blvd, Waynesboro

Frontier Community Bank Reviews

• J

  Julz Cahall
  1

  I don't bank here, but my boyfriend does. He has had so much trouble with his account it's unreal! I finally talked him in to moving his acct to another bank (thank God!) Also, please catch up with the times and get a updated ATM! You literally have to get out of your vehicle to use ATM, because it's so low to the ground and you can't even do deposits thru ATM! It's 2022! I wouldn't recommend this bank to anyone!

  Response from the owner

  We’re sorry to hear your boyfriend was not satisfied with his experience at Frontier Community Bank. Our ATMs are set at a lower height to accommodate senior citizens and people with disabilities, in accordance with the ADA Act. It is also true that our ATMs do not accept deposits; however, we do accept deposits through the night deposit box adjacent to the ATM. In order to provide the best and safest service for our customers, we prefer to handle deposits personally rather than using an automated system. If you have any additional questions or concerns, please feel free to email us at [email protected].

• S

  Sean Allison
  1

  Honestly this bank doesn't even deserve 1 star. They are the absolute worst. If you bank with them, I recommend you leave. If you're looking for a bank steer very far from this one. I wrote a check for $120 and this bank then cashed it for the business I wrote it for for $1,120. Yes, an extra $1000! The business I wrote the check to was there immediately to dispute it and was told "Sorry, we couldn't read the check due to the pen used." Which was absolutely a lie as I've been using this same pen for years to write checks with NO issues. They then told the business that "I will have to wait 3-4 days for MY funds to be returned while they do an investigation". So they stole my money AND held it hostage. I went into the bank and demanded they return my money where I was met with another excuse of "this is an issue with our third party vendor that handles our checks, not us". Let me remind you, this is now 2 lies on why the check was cashed for $1000 over what it was written for. To top all this off, they covered it all up. The business had ~$1500 in cash deposits the same day they deposited the checks. But when looking back over the deposit slips, the bank only deposited $500 in cash a moved the extra $1000 (stolen from me) to the check deposits to cover the difference and make the books balance out. So as I said, DO NOT BANK WITH OR DO ANY BUSINESS WITH THIS BANK. This bank should be shut down.

  Response from the owner

  We apologize for any inconvenience caused by this error. As we explained previously, your check was written with a silver pen, which was misread by an automated system. When you asked us for assistance, we corrected the issue the very same day. No money was stolen. If you have any additional questions or concerns, please feel free to email us at [email protected].

• S

  Shannon Skeens
  5

  Excellent community bank! Thank you for consistently going above and beyond for your customers. I ESPECIALLY appreciate how kind and informative you were when helping an elderly relative.

• R

  Rachael Lynn
  5

  Best hometown bank around! Wouldn't take my business anywhere else! Thank you for all that you do Frontier Community Bank!

• M

  Mary Smith
  1

  They have an employee by the name of Brianne Jamison. If this is a good bank then my suggestion would be to get rid of her before she ruins your customer base! She does nothing but harrass people along with her mother and make false accusations about people in order to try and ruin their lives. She does this while on the clock and actively working. I would not want an employee who is going to be like that representing my business.

  Response from the owner

  We have looked into this matter and found no evidence of harassment or unprofessional behavior exhibited at our bank. Brianne is a great worker, and we are glad to have her as a part of our team. We believe this claim is related to a private grievance, which is not connected to Frontier Community Bank. Any additional questions or concerns may be addressed to [email protected].

• E

  Evan Pettrey
  5

  Frontier lives up to their name as a true community bank. During times of extreme stress and so many unknowns with the ongoing pandemic, they've proven themselves to be a trusted resource to our business. We are extremely grateful for the support we've received from Alan, Erica, Rebecca, and the rest of the team at Frontier.

• d

  david huff
  1

  Beware. Bank randomly closes. Deposits made aren’t credit til next day but yet will debit account and charge fee even if deposit is there and they haven’t posted it

  Response from the owner

  We find this review misleading. We were forced to close our Staunton branch a few times during the height of the Coronavirus pandemic, and we asked our customers to visit the nearby Waynesboro branch instead. Otherwise, normal business hours are followed. Additionally, the claim that we charge overdraft fees when we have deposits on hand is false. Any additional questions or concerns may be addressed to [email protected].

• p

  pasadena r
  5

  Always great customer service!! They treat me like family.

• B

  Bob Eves
  5

  Frontier Community Bank and it's employees are professional and the customer service is the best i have ever dealt with.

• C

  Cindy Payne
  5

  Frontier Community Bank is truly interested in their customers and meeting all of their banking needs. I