Freedom Mortgage - Oxford Main St, Oxford

Freedom Mortgage - Oxford Reviews

• D

  Dee Clark
  5

  Greg and his team were fantastic. This is my first home purchase and I really had no clue what to do. Greg and his team lead me every step of the way. All I had to do was follow their lead and that's what I did. Thanks to their efforts, dedication, and hard work, my dream of home ownership has become a reality. I couldn't have asked for a better team, and I can't thank all of you enough. Thank you so much. And yes, I'll be back for future purchases.

  Response from the owner

  Hi Deborah. We are so happy to hear about your experience. RoundPoint is committed to great customer service, and we appreciate you taking the time to share this feedback with us!

• N

  Nicholas Ogle
  1

  I strongly discourage anyone from working with this company. Our mortgage was recently sold to Freedom Mortgage and they contacted us about lowering our interest rate for no cost. At first it seemed like a great offer, but then we realized it would move us back in our mortgage payments, costing us over $26,000 more over the term of the loan. Beware of Freedom Mortgage agents offering you similar "deals." They only want to make a buck!

  Response from the owner

  Hi Nicholas, we are really sorry to hear about your experience thus far and really would like to help. Would you please email us at [email protected] along with your loan number, property address, and additional details about the situation and we would be happy to assist you further there?

• N

  Nathan Schulz
  1

  This branch may have good people in it but I would not wish for my worst enemy to deal with this company as a whole. I took well over a month to get a payoff amount on a mortgage when by federal law they have 5 business days. I had to file complaints with the federal Consumer Protection Bureau and Massachusetts Division of Banks to get the amount.

• j

  jeremy gagnon
  5

  Greg and his team did everything to ensure I was approved for my new home. Attentive and quick to respond. Highly recommend.

  Response from the owner

  Jeremy, we love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us. We will share your feedback with our teammate and recognize them for the excellent customer service they provided. Thanks again!

• E

  Eric Bullen
  5

  Greg Gentile from Freedom Mortgage made sure everything was thoroughly explained and understood. He took time out of his day to answer any questions I had, no matter when I had them. The process was quick, smooth, and painless. Can't recommend Greg and Freedom Mortgage enough!

• M

  Matt Kane
  1

  Called to refinance. Had a problem with the disclosures because they weren’t as we discussed. Loan officer never called me back after I emailed them, called them, called the supervisor of the loan officer and left messages. They made sure of doing a hard inquiry on my credit though! Don’t waste your time with them. Go with anyone else

• C

  Carola Roman
  1

  I reveived a call from loan advisor Hernando Sanabria to refinance. The offer was good, so we accepted, but it's been nothing but a headache. The closing has been cancelled 3 TIMES without an explanation. I have called and spoken with different loan officers and they keep saying everything looks good on their end and they don't know why the cancellation. So I reschedule and the day before the closing the same thing happens. I get a call from the closing agent cancelling without an explanation. I have spoken with different people, including Mr Sanabria, Julieta Campos, Carolina Sanchez and someone else. This is beyond ridiculous and irresponsible. If there is a problem, I should be informed about it, not disregarded like this. RECOMMENDATION: IF YOU RECEIVE AN OFFER FROM FREEDOM MORTGAGE, NO MATTER HOW ATTRACTIVE IT SEEMS, STAY AWAY.