Franklin Mint Federal Credit Union Downingtown

Franklin Mint Federal Credit Union Reviews

• L

  Lisa Gifford
  5

  Thank you Franklin Mint Credit Union. I have been a member since 1976. I worked at Franklin Mint back in 76 and signed up to the Credit union. They have been very supportive when I was going through hard times especially as a single Mom. Started at QVC in 1986 and they continued their branch there which was so convenient. Been with QVC for 35 years and to this day they have been my Credit union. Thanks again for all the support you gave me through out the years!!

  Response from the owner

  Lisa, we can't thank you enough for the kind words. We are SO happy to have been there for you throughout the years and will continue to do so! We will pass this review along to our teams who will love to hear your story. Happy holidays!

• D

  Danice Gewiss
  5

  I became a member before the Downingtown branch existed. I was a QVC employee and worked in their main office (since relocated). FM had a branch in both of those locations. Since I left QVC, I had a hard time deciding which branch to use. I'm so glad they opened this location because it's so much more convenient than the West Chester branch.

  Response from the owner

  We're very happy to hear that Danice. Our Downingtown branch is glad to have you! In case you didn't know, the old West Chester branch moved down the street a few years ago and has a free sizeable parking lot, plus a drive-thru window and drive-thru ATM!

• B

  Brendan Madden
  5

  Amazing customer service and making sure my accounts were the right fit for me! Can't recommend this branch highly enough!

  Response from the owner

  Brendan, thank you so much for the positive feedback and 5 stars! We'll pass this along to our teams. Glad to be of service!

• M

  Mark Keen
  5

  I had issues with my count and they were right there for me to take care of it. And they make you feel like your at home . You can go in and have nice conversations and even joke around with everyone in there . I enjoy going in the bank. They also helped me with my financial problems. I recommend this bank to anybody Who's planning on switching banks.

  Response from the owner

  Wow! We're so happy to hear this Mark. We will pass it along to our teams. We appreciate the honest feedback.

• A

  Alex Getz
  1

  Horrible experiences here. My debit has been hacked 3 times in the last year. The last time created near $200 worth of overdraft fees due to the hacked charges. I am stuck with all the fees. FMFCU would not work with me on the fees and was stern on "sorry, your fault, you pay the charges, you should have checked your account sooner to see the hacked charges." Customer service is rather snobby and arrogant. Cannot wait to move to another bank. Save your time and sanity and just go to a bigger bank.

  Response from the owner

  We apologize for the inconvenience. We call our Member Service Center at 610-325-5100 to discuss this with us.

• I

  Ian Laird
  1

  Didn’t process any transactions overnight on 11/4/21 including payroll and distributions. Absolutely unacceptable from this financial institution. I will be seeking another bank starting today.

  Response from the owner

  We apologize for the inconvenience Ian as we had an issue with overnight processing and want to make sure they are completed properly. If you have any payment issues, give us a call and we would be happy to help make them right.

• f

  felicia ambrosine
  5

  The staff is very friendly and kind.

  Response from the owner

  Thank you for the awesome 5-stars Felicia!!

• M

  Mary Cosgrove
  5

  I lost my card so I had to go get a new one. Hayley had me in and out with a new card in about 5 minutes. Couldn't be happier.