Founders Federal Credit Union E Main St, Duncan

Founders Federal Credit Union Reviews

• S

  Susan O.
  4

  I've always received good customer service at this branch, although nowadays it's rare that I actually have to go to the bank. They do have a coin machine inside that's free for customers, if you have a lot of change. This credit union has good benefits for its customers too. Better than using a bank for sure! The mobile app and online banking is convenient.

• J

  Jeremy Knuckles
  5

  This Credit Union is by far the most amazing bank yo have on your side. The phenomenal customer service and the care they show to you is unreal. Johanna is one of the Most amazing Reps I’ve dealt with. She made my vehicle purchasing so easy and went above and beyond. I will not deal with any other credit Union. When they made Johanna apart of the team is when they really built themselves a great name. Thank you for making my car buying experience amazing. And for being the one to have the honor to help me achieve purchasing my very first BRAND NEW CAR !!!

  Response from the owner

  Thank you, Jeremy! It's great to hear that you had such a wonderful experience. We're proud to serve our members and we thank you for choosing Founders as your financial partner!

• R

  Rocky Rowland
  5

  I have been customer of the Duncan branch of Founders FCU for many, many years! Their customer service goes above and beyond the call of duty. Their professionalism and willingness to help everyone that walks through their doors is unparalleled. Amber Bradsher has always been very pleasant to deal with. She will go the extra mile to get you the best finance rate possible. You will not beat the finance rates on houses, credit cards or autos that Founders offers. I highly recommend them!

• L

  Louis Thompson
  5

  I've used several financial institutions over the years and so far Founders has set themselves apart from the others. Amber Bradsher of the Duncan office is a wonderful representative that will listen, suggest and direct your actions based on what your needs are and most importantly follow up with you. Founders product portfolio is diverse and most likely will meet your needs now and in the future. She and her associates will treat you with courtesy and respect.

• D

  Darlene West
  1

  The Reidville rd branch took the people worth having. What's left is a train wreck. Go to Reidville rd. The Duncan branch has become quite rude. Reidville is the awesome group you miss from Duncan.

• S

  S T
  5

  This branch is amazing. Amber is amazing and get every need meet. I never have any issues or problems getting things done. She fast friendly and makes things logical to make sure you are in the right service and she provides amazing service. I would tell everyone go to Amber for all your financial needs.

• C

  Customer Service
  1

  Disappointed in the lack of professionalism and customer service I received here from one of the reps. She called my name from the waiting area, I went into her office and sat down. She didn't say anything like "how can I help you" "thanks for coming in today" "my name is .....". Nothing. Just looked at me. So I start the conversation after an awkward moment by saying that I was thinking about moving money around in order to obtain a higher interest rate. She responds by telling me that interest rates were terrible and wasn't going to be making money anywhere. True, however, their interest rates are still generally better than other banks. She said that money market accounts had higher interest rates but I could "buy a happy meal" with the difference. She failed to ask, at any point in our conversation, how much I was looking to move over from my primary bank (USAA) or what the interest on my current accounts were. She didn't mention any other banking options. She seemed more invested in arguing about an entirely different account and it's origins that I was having difficulty understanding. Rather than taking the time to explain it, she stated "I don't want to argue". I don't want to argue either, however I would like to understand. Her demeanor and attitude from the beginning of the conversation were a very poor representation of customer service and professionalism and set the stage for our entire interaction. She was curt and seemed annoyed exploring any banking options with me. Honestly, she seemed annoyed being at work period. If this branch doesn't already do annual training on customer service, I would recommend that it be started. This is an employee of 15 years and she should have a clear understanding of the fact that she is representing her company with every interaction she shares with its clients. While I couldn't find the mission, vision, values or goals clearly stated anywhere, I would assume that it's standard training at hire. I would also assume that the goal of the company isn't to drive customers to invest elsewhere.

  Response from the owner

  Thank you for bringing this to our attention. Our mission at Founders is to always "Think Member" and it does not sound like your experience reflected that goal. We would love to speak with you to discuss these concerns. Please feel free to contact Bob Atkins, our Market Executive for this region, at 864-342-4416 at your earliest convenience.

• D

  Dorothy James
  5

  My husband and I opened 3 new accounts at FFCU. It was a great experience. Joann, the bank representative was very helpful. We were there right at closing. She stayed over and extra 30 minutes assisting us. I really appreciate her taking the time to answer all of our questions.

  Response from the owner

  Thank you for the feedback, Dorothy! Our members are our primary concern and we're pleased to hear Johanna was able to provide you with such excellent service!

• A

  Adrienne Beck
  5

  I received subperb assistance today as it was my 1st time actually, physically dealing with them cause I always used a bank bank ,but never again I am so glad I was introduced to the credit Union of a forever life for me now.... Thanks a million times over founders of Lyman! And a Special ty to Johanna for all of your help today!

• c

  charles meyers
  1

  Account for over 3 years there, never had a problem, had an accident and overdrew my account, overdraft fees kept getting added on and even though I've had good standing with them for over 3 years. They couldn't work with me and help with the fees. Never again will I bank there and will never recommend them to anyone