Fort Worth Community Credit Union - Flower Mound Office Long Prairie Rd, Flower Mound

Fort Worth Community Credit Union - Flower Mound Office Reviews

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  A.A. McDaniel Hamilton
  5

  I came by this location to get information on an account for my wife who was leaving another local bank. The parking lot was easy to access with plenty of parking up front as well as handicap parking spots. The drive thru was large enough for my truck to pass as well. When I walked into the building, it had the new building smell...LOL. The interior was new and clean in appearance. The structure had a clean flow to it's organization. I was immediately greeted by a teller who promptly took my name for a meeting with Jacklyn in the back office. She was very informative and I received a pamphlet for my wife. I would recommend a visit to the location to see for yourself.

  Response from the owner

  Hi McDaniel, thank you so much for you great feedback. We are so glad you had a chance to visit our new Flower Mound branch. Our employees provide such welcoming customer service to ensure you enjoy your experience. If you have any further questions about our accounts or any other product, please don't hesitate to contact our Membership Information Center at (817)-835-5000.

• A

  Alan KERBER
  5

  Mr. Brandon Davis is awesome. His customer service skills set the bar for his peers to follow. He went above and beyond all my expectations.

  Response from the owner

  Hi Alan, thank you for your feedback. It's always great to hear that our employees provide great service to our members. We greatly appreciate your membership and look forward to continue doing business with you.

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  Matthew Adamo
  1

  Edit: I spoke with a representative that said she has put it up for review with her managers and will come off my credit report. Prior to speaking with her, I spoke with Norman in their collections department and he said I had to dispute it with the credit unions. I also voiced my frustrations with how his department handled the situation, but he made me feel like he didn't care at all. I'll update when it falls off my credit. DO NOT USE THIS BANK! They changed their bill pay system and my automatic payments stopped. They called a month after it was due to inform me that I needed to update with the new bill pay system. They said my account will be in good standing as long as I use the new bill pay to pay the past due amount. I immediately set everything up and paid the past due payment. Fast forward a month after that call and my credit report gets it's first late payment hit EVER! My score dropped 50 points from this bank. I tried calling and it's always an hour wait. I should have stuck with USAA.

  Response from the owner

  Hi Matthew, thank you for your feedback. We apologize for the inconvenience you have experienced. Our online payment system update is to help better serve our members. To avoid calling in again, you may send an email if you would like to further discussion your situation. Visit our website and go to 'Contact Us' on the left side menu bar. We are more than happy to further assist you on this.

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  Chelsea Converse
  1

  Tried to get a auto loan through this credit union. They denied the loan because I was co signing for my boyfriend and we do not live together and/or not married. If this was a bank specific rule they should have let us know before running a hard inquiry on our credit! We went to chase to get the same loan and Chase bank said they have never heard of this rule that a co signer needs to be married or live together. Additionally, they gave out information about the loan to someone not listed on the loan about the loan being denied. This is personal information that should not be able to be accessed to family/friends/ or strangers without permission. Again without permission they let a random person know information regarding the loan!!! Do not trust this credit union. When I complained they ran a hard inquiry on my credit and they should have known the loan would be denied due to a specific rule that their credit union has the person said it would only effect my credit around 50 points (which is a lot on a credit score) but she pushed it off like it was nothing.

  Response from the owner

  Hello Chelsea, thank you for your feedback. We apologize for the inconvenience you experienced. We have investigated further into your situation and can assure you that no information was given to any outside parties. If you would like, please call our Member Information Center at (817)-835-5000 to speak with a Member Representative. We are more than happy to assist you further on this. Again, we apologize for the inconvenience.

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  Dustin Froneberger
  1

  Used this credit union for a second time for a car loan because they bought out our loan on a previous car and we had a good experience. We re-financed our current car through them and purchased gap insurance. We paid this loan off 3 years early today (yay us), but then just got told we won’t get a refund of the gap insurance like we were promised when we refinanced. (I specifically asked them at the time of re-finance because we had planned to pay off early. We weren’t sure how early so decided to buy it if we could get refunded). Now, all of a sudden, they only refund within 60 days. How convenient. Buyer beware. Don’t use them, they are shady as all get out. I didn’t want a full refund, I just wanted the portion I did not use.

  Response from the owner

  Hi Dustin, thank you for your feedback. We apologize for the inconvenience you experienced and have looked into this further. Please let us know if you have any additional questions or concerns. (817)-835-5000

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  leo mullins
  1

  Financed new cars through them. Did a refi through my bank and cancelled gap in December. Have a 450.00refund coming but for some reason they can’t find my money. They keep telling me to talk to The dealer and the dealer tells me to talk to the credit union. All I know at this point 450.00 has been stolen from me and I would like to get me refund.

  Response from the owner

  Hi Leo, thank you for your feedback. We apologize for the inconvenience you have experienced. We have investigated further into this situation. Please expect someone from FTWCCU to contact you within the next week. If you would like to provide any further details or have any questions, please contact our Member Information Center in the meantime at (817)-835-5000.

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  Ali Qureshi
  2

  Didn’t have the best experience with customer service. Called the branch and it sounded like someone picked up and hung up twice. Then once someone finally picked up, she seemed in a hurry to get me off the phone and transferred me to the customer service department. The customer service department seemed like they were trying to help but didn’t know about the promotional offer I received with my statement. They said the branch should help me with this and wanted to transfer me back. I understand a branch can be busy. Doesn’t mean you should rush the customer off the phone without listening to their concerns. The reason I gave 2 stars instead of one is because I was eventually transferred back to the branch and spoke with Elizabeth who took her time and found a solution.

  Response from the owner

  Hi Ali, thank you for your feedback. We apologize for any inconvenience you had experienced. So glad one of our employees was able to assist you. Please let us know if you need any further assistance or have additional questions. We appreciate your membership and look forward to continuing doing business with you.

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  Joe Glass
  2

  Trying to give you guys business and I cant get my loan officer to actually pick up the phone and talk. I have a loan with yall alread, So I am literally just trying to keep my business with yall and she doesnt want to work. Your call center wont transfer me to someone new either because its policy you have to stick with who you are assigned even when requesting some one new.

  Response from the owner

  Hi Joe, we truly apologize for the inconvenience you experienced. We continue to try our best in prompt responses and consistent customer service. We truly appreciate your membership and look forward to continuing doing business with you.

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  Matt Millard
  1

  Horrible computer system. $6k bank error. Would not take issue seriously until other financial institution involved boss called them out on it with me. Very few branches none in Collin County. Needs massive technology upgrade!

  Response from the owner

  Hi Matt, thank you for your feedback. We apologize for the inconvenience you experienced. We strive to provide the best financial service to our members. If you have any other issues or concerns, please contact our Member Information Center at (817)-835-5000.

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  DCAM Meyer
  5

  Incredible group of professionals. Happy to help with your banking challenges.

  Response from the owner

  Hi DCAM, thank you for your feedback. Glad to hear you enjoy your experience with us. We appreciate your membership and look forward to continuing doing business with you.