Fort Community Credit Union Madison Ave, Fort Atkinson

Fort Community Credit Union Reviews

• M

  Mngh Hhjj
  1

  Garbage bank, I'm out of state and need a new car and they won't answer the phone. Won't let me have someone go in for me and have me talk to them over the phone that way either even though I know all my information. Go to a different bank. Edit: If you guys had left everything the same instead of updating your app that worked perfectly fine before, you would not be dealing with all these issues. Best of luck to this bank, but I'm not impressed.

  Response from the owner

  We're sorry to hear that you have been able to reach our loan team over the phone, especially since you are out of state. Our phones have been experiencing very high call volume right now and all of our incoming phone lines have been in use. Our team members have been working very hard to help each member calling in, but some members are still having difficulty getting through due to the sheer number of incoming calls. The good news is that we can still make outbound calls directly to members! You can email [email protected], provide your preferred contact information, and we can have our loan team reach out to help you! Again, we are sorry that you have been unable to reach us via our phones. Our team members are working diligently to assist our members as quickly as possible and we expect our call volume to decrease as we do. We apologize for the inconvenience this has caused at this time.

• A

  Aaron Lange
  1

  This bank will steal money from you at any opportunity it gets, whether it’s a simple mistake or somebody else’s they don’t care. Just another financial institution that will take advantage of you, they don’t care about you at all, only your money. Don’t bank here! I’ve been here for years, use to tell people to bank here, not anymore things have changed drastically. I’m serious when I say don’t bank here, run for the hills or at least for the next bank. Low quality service, I’ll be leaving by the end of the week

• S

  Sinead Oakley
  5

  Dani Sherman took the time to call me to help me set up my new account after seeing my Facebook post since ffcu started a new system for checking my bank account on line. She helped me I got it set up right away was then good to go. Thank you Dani

• T

  Tracy Warner
  1

  I have been with FCCU for over 25 years. I used to recognize the tellers, and they knew me. Now there’s different tellers every time I go in. Additionally, we applied to refinance our house at the end of May. After providing numerous documents for the process we waited and waited. There was no response to numerous emails directed to Mike Gorman and Ann Williams until the end of August. Then, we had to start all over again! It’s now October and we are still waiting!

• Y

  Youtube_CHUG zap
  5

  Yolanda knows her job inside and out. She is awesome at what she does ! She is knowledgeable and leads her customers in the right direction that suits their situation best

• A

  Alison Griedl
  5

  We recently completed a re-finance through the Fort Community Credit Union with Whitney Townsend who was wonderful. She also did our original construction loan which went smoothly due to her organization through the process, keeping us updated of what was needed from us along the way and where we were standing in relation to the budget. I would highly recommend her and the credit union.

  Response from the owner

  Thank you for your kind words, Alison! We certainly appreciate the feedback and are happy to hear you received exceptional member service from Whitney!

• L

  Lois Sterling
  5

  Recently My husband and I had the privilege to work with Whitney Townsend who helped us with the mortgage for our new home. She kept us informed, answered all of our questions and we had a quick and simple closing. I loved working with Whitney! Top-notch customer service.

  Response from the owner

  Thank you for the review, Lois. We're happy to hear about your member experience! We'll be sure to share your kind words with Whitney and the team.

• X

  Xbabyorca
  1

  Applied for a auto loan on 5/1/21 got a response back in about an hour not bad. I responded back with the information they asked for, and they said they would get back to me by the end of the day on Monday. didn’t get a response so I called Tuesday around noon and was told They’ll get back to me when they get back to me, what a great answer it’s now 5/11/21 still no word and the vehicle I was going to get is now sold. I went to them to get a loan because i had a auto loan through them before and didn’t have any issues, never missed a payment, paid back more then what the payments were and payed the loan off 2 years early so shouldn’t of been an issue to get another loan.

  Response from the owner

  Hi, Xbabyorca. We're sorry to hear that was your experience with us. We set high standards for Member Service that this falls short of. Our Chief Lending Officer, Danielle Frawley, would like to hear from you directly about your experience so we can prevent this from happening again. You can call the Credit Union at 920-563-7305 and ask to speak with Danielle. She is unavailable today, but would be happy to speak with you soon.

• I

  Ilir Balliu
  5

  First time to apply for a car loan and was a great experience. Everything was fast clear secure and so helpful. I want to thank a lot one of the member specialist of FCCU Theresa Huser. The 5 stars are for her. Very professional human and communicated person

  Response from the owner

  Thank you for the review, Ilir! We are happy to hear about your member experience!

• J

  Jenn
  5

  This Credit Union shows the true value of a Credit Union over a Bank. The fees are lower than the other local financial institutions and they have their members best interests at heart. From instant issue debit cards, to a member rewards program for our debit cards, to member loyalty cash that is paid as an extra dividend to us as members every year, they truly have a high standard of providing their members with the best. Also, anytime I have needed a loan, they could not have made things easier. It can all be done online without me even having to come in! The same for opening a new account! Love it!