FNBO - First National Bank of Omaha CO, Erie

FNBO - First National Bank of Omaha Reviews

• m

  martin white
  1

  Called ahead of time to cash a check. Confirmed that the routing number matches something that they could handle for me pulled to the drive-through and was told I would need to come inside after providing all Necessary ID et cetera and quite await they said they would not cash A check written on their own bank very rude again the manager I could hear her behind the Counter making it very clear she didn't want Be helpful at all. Terrible ...terrible. i own businesses and houses in the area I will pass the word around!

  Response from the owner

  Martin, thank you for reaching out to us. We're sorry you aren't happy with your branch visit. Our customers mean everything to us, and we want to work with you to improve your experience. Can you please contact us at 720-566-6100 or [email protected]? We look forward to hearing from you.

• K

  Kassidy Tucker
  5

  Garrett always is very helpful and takes care of my banking transactions with ease. He has suggested helpful tools that have been very beneficial to my business and cash flow.

  Response from the owner

  Wow! We were blown away by your sweet feedback, Kassidy! Thank you so much for banking with us. Garrett, is a gem and we're proud he's a part of our team. We'll be sure he gets word of your excellent review.

• J

  Joel Coopersmith
  1

  Been a customer of this bank for like 10 years. This branch has the WORST branch manager I have ever encountered. She is very rude, unhelpful and needs to understand customer service. She doesn't. If you have to go inside to do business, save yourself anxiety by going to a different branch. I found out later in the day that FNBO CANCELED my checking account. The branch manager lied and said I was cussing at her after bringing in the documentation she said I required. This lady needs to go back to the supermarket checkout and learn some people skills. Never bank here.

  Response from the owner

  Joel, thank you for your feedback. We apologize for any inconveniences or misunderstandings during your experience. We will make sure to pass this feedback on.

• A

  ABC Music Academy - Colorado Lori Alcott
  1

  NOPE. Save your time. The branch at 120th and Sherian is full of CYA. "We don't own the ATM's sitting in our drive thru on our property. " So, for weekends on end, I couldn't make my business deposits. UNTIL... I went to CHASE. FNB- "Our rep called and left you a phone message that your wire transfer didn't go through." NOT - no messages, no record of a phone call. "We don't know why we refused to pay the E check for your property taxes." Forty minutes later.... we Bank ELSEWHERE cause CYA isn't an apology or a fix for fees we incurred because of them.

  Response from the owner

  Lori, so sorry to hear you left us! This certainly isn’t the experience we strive for. Your feedback will be used to help improve our service.

• B

  B Espinoza
  5

  The team at this location is super friendly and very helpful. They make you feel welcome and have the same staff I met when they opened 2 years ago, which is not common at most banks! This branch and its employees are awesome!

  Response from the owner

  Thank you for the five star review! We appreciate your business and loyalty.

• A

  Apple2k19
  1

  When these guys first opened I considered opening an account. Wouldn't allow me to open an account so I went across the street and opened up an account with 1stBank that same night. Would not recommend!

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• K

  Kiki S
  5

  Always had a good experience. My sister just opened an account with them today as well. (: Thanks.

  Response from the owner

  Kiki, thank you for the 5-star review! We appreciate your business and loyalty.

• S

  Sid C
  5

  It's an amazing, value based, family driven, banking experience.