FNBO - First National Bank of Omaha W Dodge Rd, Omaha

FNBO - First National Bank of Omaha Reviews

• e

  erika ward
  5

  For a little over a week ive been dealing with some issues concerning my bank and everyone ive talked to from the fraud department to the people in the branch have been absolutely phenomenal helping me out with everything. Ive been a FNBO customer since I was 15, never had any issues, even when ive gone in angry at them for stuff they couldnt control(didnt know at the time) everyone is so helpful and makes sure that im all taken care of.

  Response from the owner

  Woohoo! Thank you for the 5-star review, Erika! We appreciate you for trusting us to be your bank, and we look forward to serving you honorably in the future.

• A

  Anastasia Ann
  5

  I love how this one is always willing to go out of their way to help me I live closer to a different location but would rather travel the extra 10 minutes to come here. Grace is very sweet and always helpful. Haley too.

  Response from the owner

  Anastasia, we are so grateful for your review! Thank you for sharing your experience with us — and we agree, Grace and Haley are gems to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

• D

  D S
  2

  ATM at FNBO drive through disabled deposit function??? I have no idea why the machine isn't capable of accepting deposits, but the app would not accept due to size. The Saturday crew had left for the day so I could not deposit inside the bank or a drive through teller. So, I tried to deposit using the ATM and it allowed the following functions to "Check Balances. Transfer. Get Fast Cash. Get Cash.", no function for "deposit". Then on Sunday, I cannot do the deposit. And today (Monday) is government holiday and the bank is still closed. I called an ATM specialist today that is taking phone calls and she said they machine takes deposits (as far as she knows) and after I explained, she said she was sorry and didn't know. Not overly impressed with this either. Why is the deposit disabled??

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• N

  N A
  1

  They make you come up to the lobby just to get a simple cashier's check now, when they were doing them in the drive thru with no issues before now. They claim that this is "easier", but it isn't. Thanks FNBO!

  Response from the owner

  Chase, thank you so much for your feedback. Prior to Covid, cashier’s checks were only available in the lobby. During Covid restrictions, our lobby was closed, so we made more of our secured services available through the drive thru. Now, that our lobby is open again cashier’s checks are no longer offered in the drive thru, because they need in person verification. We’re sorry for the confusion.

• J

  Jocelyn Nice
  5

  The employees at the drive thru are so incredibly helpful and kind! We had some issues with our debit card when we were trying to go out of town and they were so patient with us and worked with us until we were able to get our problems solved! You guys are the best, thanks a bunch!!

  Response from the owner

  Thank you for the five star review, Jocelyn! We appreciate your business and loyalty. We will be sure to pass on your feedback!

• A

  Andrea Cotnoir
  5

  I set up a personal checking account yesterday with Travis G. It was easy and took very little time. Today I requested a complicated wire transaction and he was super patient and nice which tells me I chose the right banking institution. Thanks again Travis G.!

  Response from the owner

  Thanks, Andrea! We appreciate the five star review and you for taking the time to leave it. We will be sure to pass on your feedback!

• C

  Christina
  4

  Not 5 stars because this location added a roped area in their lobby for those in queue to wait for the next available teller, however; NO one pays this any mind. The customers OR the tellers. I'll walk in and stand in the designated queue line, and someone will walk in after me and go right to the desk. Or, on a couple of occasions, I'll have been standing in line waiting for several minutes to be acknowledged by a teller. I agree this location needed some sort of queue area designated, instead of the customers milling about, but perhaps training your tellers to be more observant, or instruct the customers of the new setup. Hopefully that will resolve this minor irritant.

• I

  Islam Around The World
  1

  Enzo Jin was very rude...I was trying to open a business account,so I had some questions. He approached me at the lobby and asked me about my questions mate. Don't you have to offer me an private room??? What's going on there? Fnbo is my favorite bank but this thing is frustrating me. You bring business to them,and he's salary is dependent on us( i.e customers) and you would like to get a common customer service

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• R

  Rakib Ahmed
  1

  We can't even talk to anyone at any branch (no one answer the phone ...all automated recording) not even the main customer service even at 00-642-0014 no matter what option you choose. Very frustrating. Thinking about closing the acct and move to a different FI.

  Response from the owner

  Rakib, we're sorry to hear about any inconvenience you may have experienced when trying to reach us. Customer service is very important to us. If you are still in need of assistance, please give us a call at 1-800-642-0014. We would be happy to assist. Thank you.

• J

  Joe Porter
  5

  They always do well by us. All our banking experiences are very smooth without hassles and irritations. Great bank!