floridacentral Credit Union Oakfield Dr, Brandon

floridacentral Credit Union Reviews

• D

  Delores Westfall
  5

  Fl Central Credit Union is the best bank in town. They're always friendly and ready to assist you in any way they can. I have all my accounts with them and have never been disappointed. I recommend them to all my friends.

  Response from the owner

  We can’t thank you enough for this kind review, Delores! There is no greater compliment than to be known for our great service. We appreciate your recommendation and thank you for being a loyal member.

• A

  A'Shia
  5

  Let me start by saying Jodi,Liz,Kathy and Grace are all professional, courteous and happy with what they do. This bank is truly family friendly and a non judgement zone. If I could get this same treatment at a major bank like Bank of America the world of banking would be a better place. You ladies are phenomenal!!!

  Response from the owner

  Thank you, A'Shia, for the 5-star review and all the wonderful things you said about our Brandon team members! It’s great to know that you love coming to floridacentral, and we look forward to serving you again during future visits.

• A

  Amy Alaoui Douiri
  5

  I had the opportunity to work with Liz and she was AWESOME! She was professional, sincere, hospitable, courteous and took care of all my requests on time!!!! I would definitely recommend her again for all my banking needs. Thank you Liz! I love FCU!

  Response from the owner

  Hi Amy. Thank you very much for taking the time to leave us a review. We're happy to receive 5-stars, and even more pleased to hear that you had a great experience working with Liz! Thank you for choosing to be a floridacentral member.

• V

  Vic Morg
  1

  Jodi Miller (Manager) and Kathy (Teller) are the most unprofessional bank employees. My husband has been banking with them for years and asked if they would waive the 3 overdraft fees they charged him. Jodi and Kathy refused and wouldn’t even offer him overdraft protection. He had to keep complaining and finally they rolled their eyes and said they’re only waiving 1. They have lost our business and on top of that, it takes the consumer days to perform external transfers which will put your account in the negative and they will keep stacking the fees. I highly recommend SUNCOAST CREDIT UNION as they offer overdraft protection and have better rates and employees. DO NOT GO HERE!

  Response from the owner

  Hello Vic. We are sorry that your experience didn’t quite match your expectations. We’d greatly appreciate the opportunity to investigate your feedback further and discuss your concerns. If you’re open to that, please email your contact information to [email protected]. We look forward to speaking with you soon. Thank you.

• M

  Matt Roberts
  5

  Re: Florida Central Credit Union Brandon To Whom it may concern It gives me great pleasure to write this about your staff for the absolutely exemplary service and customer dedication they always showed me. I would like to thank you, very much, for running an excellent Credit Union. Florida Central Credit Union of Brandon should be very proud of there whole team! I have been a member for over 50 years. As Senior Vice President of Estimating and Safety Operations, formerly, President/Owner of GeoPoint Surveying, Inc., I can say that you could not ask for a more trustworthy, dedicated and conscientious staff. There dependability, work ethic, attitude, ability and professional demeanor has proven most valuable to myself and my company. It has been a pleasure to work with all the staff members of Florida Central Credit Union Brandon . Thanks again E. Vernon Horne, P.S.M. Senior Vice President of Estimating and Safety Operations It's never wrong to do the right thing...

  Response from the owner

  We can't thank you enough for this fantastic review! It’s great to hear you are receiving the high level of personal service we strive to provide to our members during each visit. We greatly appreciate your recommendation of our Brandon branch and thank you for being a loyal member.

• S

  Shay Suave
  5

  IVE BEEN BANKING HERE OVER 10 YEARS. EVERY TIME I COME TO THE BRANDON LOCATION EVERYONE IS SO PLEASANT. I LOVE THE STAFF AND HOW CLEAN THE RESTROOM ALWAYS IS. KEEP UP THE AMAZING WORK❤️ I ALSO ENJOY READING THE FINANCIAL PAMPHLETS AVAILABLE WHEN YOU FIRST WALK IN. THANKS 😃

  Response from the owner

  Thank you, Shay, for the 5-star review and all the wonderful things you said about our Brandon branch and team members! It’s great to know that you love coming to floridacentral, and we look forward to serving you again during future visits.

• F

  Faith Churchfield
  5

  Love my bank. Ms Kathy is always so pleasant and courteous when I am in the bank or in the drive thru as well as all the staff.

  Response from the owner

  Thanks, Faith, for sharing your positive experience working with Kathy at our Brandon branch. We're happy to hear that you always receive excellent service at floridacentral. Thanks for being a loyal member!

• T

  The White Glove Detailer
  1

  I can’t with this bank anymore. Over 90k in deposits this year and I have to wait for a 1200 check to be on hold ? I run a business, who wants a hold for business ? So I’m closing both of my accounts. Twice within 60 days that I’m having major issues. They surely treat me like I am a worthless client to them so I’ll take my business elsewhere. To business owners out there, you cannot move more than 500 dollars a week so I’d look somewhere else before wasting your time

  Response from the owner

  Thank you for the feedback. We are sorry that our service did not meet your expectation, but we are always willing to listen so that we can find ways to improve our processes and create a better experience for our members. We would like to speak with you further about your experience. Would you be willing to send an email to [email protected] with your contact information, so that we can deliver this to the appropriate individuals and follow back up with you? Thank you.

• K

  K D
  5

  So I just want to take the time to say thank you for Kathy for going above and beyond a few days ago with helping me getting my card unlocked in situated again she was very patient with me and she got the situation taken care of for me she was a blessing just want to say that thank you

  Response from the owner

  Thank you, K D., for the 5-star rating. We appreciate your kind words about our team member, Kathy, and we’re glad that she was able to resolve the issue you experienced with your card. It's very important to us to know we are serving you the best we can, so we are pleased to hear that you are happy with the service you received. Thank you for being a floridacentral member!

• M

  Mr. Davis
  5

  I had the best experience at the Brandon, Florida branch today with the teller Kathy. She was very helpful and informative. My previous experiences were with teller Liz and she is always helpful. This shows that Florida Central has continuity regardless of who is helping you or servicing you. The "next person up" mentality is evident inside their bank. I was also blessed to come across trainee Susan, who exhibited a congenial and custom service centered mentality.

  Response from the owner

  Hi Mr. Davis. Thank you very much for taking the time to leave us a review. We're happy to receive 5-stars! It's very important to us to know we are serving you the best we can! Thank you for choosing to be a floridacentral member.