Florida Credit Union Sw 17th Rd, Ocala

Florida Credit Union Reviews

• C

  Cymone Rhem
  5

  Really big thank you to Krista Tappeiner for assisting me with my loan. I'm a single mother of four and I work the night shift. Krista understood the assignment and made my loan process as quick and easy as possible and I didn't even have to leave my bed. I appreciate her going above and beyond to cater to my needs as a customer and mom.

  Response from the owner

  We're so happy to hear about your experience! We'll be sure to let Krista know about your kind words.

• O

  O Master
  1

  I would "NOT" get another loan from the FLCU again because I was trying to get in contact with there member who help me get the loan and no response back from the individual, I called the higher up management and they supposedly sent out emails to the manager of the store, still haven't heard from NEITHER one of them and it's been WEEKS and nothing... I try to contact the manager at the store by emails and she haven't responded to my emails or called me back, what kind of mess is this? You're supposed to answer people and help them when they have questions about there loan. I've try to email the FLCU higher up and nothing.. Manager Alissa won't reply to my emails also and another employee. I will not take another loan from them again!!! NOT!!!

  Response from the owner

  We're sorry to hear about your experience. Please send us more information to [email protected] so that we may assist you.

• C

  Calvin Tyson
  5

  Had a positive experience with Krista at the Ocala Branch. Very accurate and informative. Will be back in to see her for future transactions.

  Response from the owner

  Thank you for your review, Calvin!

• J

  Jacqueline D
  5

  Ashly was my customer service rep and she was great from start to finish. Answered all my questions and was very professional and knowledgeable. Highly recommend for anyone looking for an auto loan or any other services they offer.

  Response from the owner

  We're glad to hear that Ashly was able to help!

• G

  George Scott
  5

  Ashly Robles was very professional and helpful with setting up my new business banking account. Ashly was very helpful and had answers for all our questions If you have any banking needs Ask for Ashly she is awesome

  Response from the owner

  Welcome to FCU, George! We appreciate your review, and we agree that Ashly is awesome!

• K

  Kamille Gavin
  1

  I was told very rudely that Florida credit union does not refinance their own auto loans. Weird, because once I refinanced my auto loan to another bank I received a flyer in the mail from Florida credit union saying I could refinance my auto loan. Oh well, I'll just refinance my mortgage to another bank as well. Just take your money elsewhere. Other banks have waaayyy better rates anyway. Bye Felicia😁

  Response from the owner

  We're sorry to hear about your experience, Kamille.

• J

  Jai Herna
  1

  So bad. I often have no access to anything, not even my account balance. The system is always bugging. Drove all the way to an ATM to see my account balance and even the ATM said the transaction failed and would not give me my account information. My parents used to bank with them and left me with them while sending my brother up with Bank of America. Typical. PLEASE DO NOT BANK WITH FLCU!!!!

  Response from the owner

  Hello Jai. We'd like to apologize for the issues you've been experiencing, but we'd like to ensure you that our team is working hard to fix an error in our system that will bring online and mobile banking back online.

• d

  donny Thomas
  5

  Ashely Robledo J was very personable, Attentive and went the extra mile to assit me with my request. Thank you for making my 1st time banking experience with Florida Credit Union memorable.

  Response from the owner

  Thank you for your review, Donny!

• M

  Mary Pead
  5

  Excellent staff and services. And this was my daughter's first bank account and they spent probably 45 minutes explaining everything about a bank account the debit cards have banking Works how she can utilize it Etc. I was very surprised that they would spend as much time working on a small thanking setup. I was pleasantly pleased. The bank itself is extremely safe as we vestibule is locked at all times and they buzz you in. The bank itself is clean and easy to navigate. The website is also user-friendly. The fees are excellent.

• J

  James Boyette
  5

  Ashly Robledo was awesome to work with. Very knowledgeable and terrific demeanor. Made my auto loan a breeze. Happy member!!!

  Response from the owner

  Happy members are what we strive for!