Flagstar Bank Home Loan Center Bluebonnet Blvd, Baton Rouge

Flagstar Bank Home Loan Center Reviews

• K

  Krystale Sanchez
  1

  This company is the absolute WORST company to deal with trying to get insurance funds to pay your contractor. Going on 3 months now the work has been completed on my house and Flagstar has had the information they needed. They deposited my check and never did anything else. After sending all required and notarized docs to them and waiting for them to release the funds only to find out they need another document from the Insurance company. Not one time did they contact me to tell me this either. I get that document to them and I’m told the funds will release in 2 business days. At 430 pm on the 2nd day they email me to tell me they have to order an inspection on my house. WHY was this not ordered when I sent in the Invoice showing work was completed 2 months prior???? Aftwr several calls to them again tbey order the Inspection only to call me and tell me the inspector will call me in 48 hours. Guess what…. No phone call. I call them back, raised all kinds of bell and demanded to speak to a supervisor. I say on hold for 45 minutes and no supervisor was ever available to speak to me. The inspector came out to my house on 1/4/22 and completed the Inspection and forwarded it to my mortgage company on 1/7/22. Today is 1/13/22, I call Flagstar Bank to find out when the funds will be released only for them to tell me they’ve never received the inspection on my house. I am beyond OVER the company and all of the unorganized BS. I’m filing a complaint with the LAA attorney general along with the BBB too. This company needs some serious reorganization

  Response from the owner

  Krystale, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our Facebook (https://reptn.co/YoTiVBfAEAA) or Twitter page (https://rptn.co/AEiTfAQVABY) so we may put you in touch with a supervisor.

• D

  Duke Family Chronicles
  1

  Under no circumstances get your mortgage with this company. There are too many out there. Despite paying on time my monthly payments and having an escrow account that included my property tax and home owner insurance, this bank is completely incompetent of paying my insurance on time and have gotten cancel notices yearly when insurance is due. I rarely write reviews on anyone but nobody should have to go through this with their mortgage insurance.

  Response from the owner

  Thank you for giving us another opportunity to address your important concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, we ask that you reach out to our Loan Servicing professionals at (800) 968-7700 during the below times and they can help work to resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• d

  dustin palmertree
  1

  I have a mortgage with them. I paid my mortgage and the payment never drafted. I waited a few days and it never hit. Customer service line doesn't register input when you're selecting options on the dial in menu. Now they want to charge me a late fee because they never drafted? Can't believe my mortgage is through them 🤦‍♂️

  Response from the owner

  Thank you for taking the time to give us your feedback, Dustin. We understand your frustration and would like to learn more about your experience. Please reach out to us at (855) 399-9890 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

• a

  andrew clapp
  1

  Trying to re-fi. Loan officer absolutely will not call is back, or email. His assistant evidently does not exist, although he keeps referring to her and sayng we will get a phone call. Bad, bad, bad. For crying out loud, flafstar Has our mortgage/info. But apparently does not care to keep our business.

  Response from the owner

  Andrew, thank you for giving us another opportunity to address your important concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, we ask that you reach out to our Loan Servicing professionals at (800) 968-7700 during the below times and they can help work to resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• I

  Isabelle Hudson
  5

  Loved working with the loan officer at this branch! Very attentive. They offered excellent rates. Will work with them again in the future :)

  Response from the owner

  Thank you for sharing your experience with us, Isabelle. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• J

  Jeff Maggio
  5

  I have my mortgage with Flagstar and I could not be happier, was able to refinance down to 2.5%! Top notch organization across the board.

  Response from the owner

  Thank you for sharing your experience with us, Jeff. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• J

  Jonas Martin
  1

  Im looking for another bank to tranfer my loan too. It shouldnt be that hard to pay a little extra on the principal loan amount. Geez!

  Response from the owner

  Jonas, we understand your frustration and appreciate you taking time to provide your feedback. It is always our intention to lock in the best rates possible for our customers. Please contact us at (855) 399-9890 during the below times so we can learn more about your experience. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

• d

  dustin morgan
  1

  They never answer the phone, the damage and loss department isn't very helpful, the payment system isn't very comprehensive.

  Response from the owner

  Thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor.

• E

  Evan G
  1

  Terrible bank with High School drop out reps.

  Response from the owner

  Evan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• k

  kobi nicole
  1

  Call wait times are very long, customer service is condescending,

  Response from the owner

  We apologize for the delay in response, Kobi. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We value our customers' feedback and strive to give you a positive experience each and every time. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.