Flagstar Bank Home Loan Center E Horsetooth Rd, Fort Collins

Flagstar Bank Home Loan Center Reviews

• B

  Brandon Wright
  1

  The absolute worst company to deal with. I am a contractor that has been fighting with them for over 6 months to get paid. Continually it is one excuse after another. whoops we forgot this, oops we forgot that oops we forgot to have supervisor call you back. They are extremely in organized. I have spent over 40 hours on hold with them in the last two months alone. If you are a contractor and your client has Flagstar. run, run away and run away fast.

  Response from the owner

  Brandon, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• B

  Brianna Kliesmet
  1

  The way their online banking is set up, they don't let you set up autopay if you're within a certain number of days when your payment is due. This makes it very difficult to set up auto-payments, which in turn makes people LIVING IN 2021 WITH EVERYTHING ON AUTOPAY miss payments. It feels very predatory. IT SHOULD BE EASY TO PAY YOUR MORTGAGE. I've had to make 3 phone calls to pay my mortgage and set up autopay. Infuriating.

  Response from the owner

  Brianna, we appreciate you taking the time to leave us a review. Our team is working toward eliminating any issues that may occur with the MyLoans service and making sure you have a more seamless experience going forward. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• N

  Natasha Shephard
  1

  wow, really dumb company. They try to mess with my payments to make it look like I'm behind. I'm pretty sure they're scam artists. I'm going to call 9 news tomorrow. After spending hours on the phone trying to figure out why my payments were withdrawn from my bank account and mysteriously missing on their end, i really wish my loan wasn't sold to them. Super frustrating!!!!!

  Response from the owner

  Natasha, we're sorry to see you're having issues regarding the servicing of your loan and fees. Your situation matters and we hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 so we can help to address your concerns. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• S

  Selina Baschiera
  1

  Just hope they don't take over your loan. Fees and misappropriations of funds, nothing changes without 5 phone calls and several emails, and they've only taken my loan over since December. Best of luck.

  Response from the owner

  We apologize for the delay in response, Selina. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We value our customers' feedback and strive to give you a positive experience each and every time. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• r

  ryan mccormick
  1

  You better pray you don’t get stuck with this mortgage company

  Response from the owner

  Ryan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• J

  Jeff Gregory
  1

  Worst mortgage company out there! Better not have a claim that you need their endorsement on!!!

  Response from the owner

  Jeff, we apologize for our delay in response. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We value our customer’s feedback and strive to give you a positive experience each and every time. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Brady Hancock
  1

  Worst mortgage company I have dealt with in the last 15 years.

  Response from the owner

  Brady, we apologize that our service did not meet your expectations. We value customer feedback and strive to give you a positive experience each and every time. Please reach out to us at (888) 248-6423 during the below times with any comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.