Flagstar Bank S Latson Rd, Howell

Flagstar Bank Reviews

• B

  Becky Joy
  1

  If I could give this bank zero stars I would. I've been using them for my business account for two years, and from the get go it has been a disaster. Online banking instantly locked my account after I used their provided password to log in, it never let me log in again. They lost my debit card rightfrom the start. Then never ordered a replacement after I informed them of the loss. And I had to go in a THIRD time to get it ordered, three months later! The card finally arrives and never, not once in two years have I been able to successfully use it at the bank's ATM. Today was the last straw, after many ginger and then frustrated attempts, it actually forced the ATM to stop working. I have had nothing but bad experiences and will be canceling this membership ASAP.

  Response from the owner

  Becky, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• P

  Paula Heard
  5

  The two ladies at the bank were extremely courteous. While I was there a young man tried coming in without a mask. Then Melissa Parkin excused herself, and went over and politely told the young man he could not enter without a mask. He said he didn’t have to. She explained to him that was the policy, if he didn’t want to wear a mask she understood therefore they would be more than happy to help him through drive-through. He was angry and upset talking about his rights, he had already knocked the sign over out front that asked people to wear a mask! She stayed calm and collected but firmly stood her ground, and followed the bank policy! He finally went through drive-through, they were not able to help him because his account had expired. She was apologetic to me that this had happened. I did not feel threatened, they were very stern with the gentleman but polite. The two ladies at the bank handled it beautifully. I’m a Very satisfied customer!

  Response from the owner

  Thank you for sharing your experience with us, Paula. We work hard to provide quality customer care and we're happy to hear you had a positive visit with our team. It was our pleasure serving you and we hope to see you again soon.

• C

  Cindy Lee
  1

  WOW.... 3 visits to this branch, 4 calls into this branch and my account is still not fully accessible or usable. They failed to set me up with online banking, they didn't provide me with banking info so I requested they mail it to me. Also, they tried to get me back into the branch again, but I refused because 1) they have everything they need from me 2) it should not be this hard to open/use account 3) this experience has made me regret opening up an account here, but I'm too exhausted at this point to start all over somewhere else at this very moment...

• L

  Lindsey Beebe
  1

  I’ve came in here twice now trying to open a savings account and someone is always “too busy” to help me.

  Response from the owner

  Lindsey, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Bill & Marla James
  5

  Excellent customer service. Always a pleasure to go in. Kinda like visiting family. Very knowledgeable staff.

  Response from the owner

  Thank you for sharing your experience with us, Bill and Marla. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• J

  James Laho
  5

  Got thru the process with no problem

  Response from the owner

  Thank you for sharing your experience with us, James. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.