Flagstar Bank Woodward Ave, Detroit

Flagstar Bank Reviews

• L

  Lisa Carter
  1

  Self payment machine very slowly and sticking screen. I was not going to make payment, however the employee stated it had been happening all. This troubled me due to not being able to see money amount going in. I was again encouraged to use machine and check receipt. Later I called and discovered payment had not been received. Phone agent looked for it and I waited online a long time for him. All worked out in the end, but I am very dissatisfied. Comcast can do better!

• B

  Bryce Richards
  1

  Easily the worst mortgage bank I have ever had, and would give them 0 stars of I could. Sadly my mortgage was sold to them, so I didn't have an option. My rates are 3.75 and 4.125 on the 2 mortgages that were sold to them, and I am honestly considering refi'ing with another back just because I HATE this bank that much! They move at a snails pace, they are out of Fannie Mae and Freddie Mac guidelines and I hope they get investigated. I am on day 40 of trying to drop my PMI, and I even sent in my $800 check for the appraisal the first day they allowed me to request the drop PMI. That's right... I sent a check in the mail because this company is so out of date they don't accept Credit Cards and deal everything through standard mail. This doesn't even take into account the 3 months it took to have a simple name change and add a 3rd party user on the accounts. THE WORST!

• C

  Cindy Ventura
  5

  BEST PEOPLE!!!! I’m really bad with banking/keeping track of my cards. Tiara is so helpful !! Someone give her a raise

• O

  Osama Razooq
  5

  I often go there because people there are very helpful and professionals. I like going to this branch, so I highly give the branch and all employees 5 stars.

• C

  C Tatum
  1

  I waited an hour an a half with ONLY one person in front of Me and still Didn’t get in..... this has to be The Slowest Bank In Michigan

  Response from the owner

  Thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• T

  Toi Wilson
  5

  This is Bank worth staying with. Very knowledgeable and friendly. They make u feel like family. Thanks Flagstar in Mid-Town Detroit.

• A

  Aaron Acevedo
  1

  No one attends, they waste a lot of time

  Response from the owner

  Aaron, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.