Flagstar Bank W Big Beaver Rd, Troy

Flagstar Bank Reviews

• K

  Kayla Linebaugh
  1

  If I could leave 0 stars I would. Bryan Barnes was fine at first, but when it came time to make an offer, he was unreliable, rude, and horrible with communication. I contacted his manager to report and asked to assigned a new lender. His manager assured me I would be contacted by one by the end of the day, a week later and still nothing. Ended up financing through my local credit union instead.

  Response from the owner

  Kayla, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• C

  CK CK
  1

  Worst Bank and staff Loan officer Mina Jabro unprofessional I had the worst experience!!! Will not recommend her to anyone!! Inaccurate interest rate Not answering phone calls or calling back Unprofessional work It took Mina Jabro almost two months and she did nothing just wasting my time. Paid $510 for appraisal! and two days before closing I reviewed the closing documents by myself, was surprised the interest rate is even higher than my current one! Since day one I told her the option I want and she offered me 3.6% but on the papers just before closing, the documents shows 4.7% interest rate!! I called Mina but no answer or call back. After all of this she is texting me to find another option for me. IT’s TOO LATE!!! I will not waist more time with you.

  Response from the owner

  Hakc, thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• I

  Iris Sleight
  1

  Do not get a Mortgage here unless you like a lot of problems! They are horrible to deal with and don't even know how to calculate your escrow account. All the other banks we have had mortgages through did it perfectly. But not Flagstar. They mess up and now we owe $4500 because they didn't calculate that the new house wasn't fully assessed .mike in the supposed "office of the President" wouldn't let me talk to the President. Maybe the president or board of directors should look at the terrible reviews on every locations Google Reviews and try to help these folks and retrain their staff. It would be great to have good service instead of sub standard service. Or else bring in a New President to clean this up. I'm extremely frustrated.

• J

  J Tuggs
  5

  This location was really nice and they were able to help me with something that one of the other branches wouldn't do!

• J

  James
  5

  Great customer service. Friendly people. Very knowledgeable.