Flagstar Bank Woodward Ave, Berkley

Flagstar Bank Reviews

• J

  John Maggetti
  5

  My wife and I went to the Berkley MI Flagstar Bank branch in order to start a new savings account and take advantage of Flagstar's $200 credit for starting a new account with a certain minimum balance. We also wanted to establish an account in the name of our new trust. The staff there were very helpful, friendly, and knowledgeable.

  Response from the owner

  Thank you for sharing your experience with us, John. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• M

  Ms. Chaney
  5

  I have been banking with Flagstar for over 10 year. Wonderful bank. Never had a problem.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• K

  Kevin Hosner
  1

  Absolutely Beyond poor customer service. Can't even walk in there in the morning and open up a checking account. I would not recommend going here.

  Response from the owner

  Kevin, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• D

  Dennis Firestone
  5

  "Ingrid" in the local branch provided the best customer service I have ever had from a lender. I recently moved to MI and my national lender did not have offices in this area. She fast-tracked a new account set up, funds transfer, and facilitated a wire for my new house. She even called to remind me on the day the wire was to be sent.

  Response from the owner

  Dennis, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• M

  Michael Rowady
  5

  Flagstar lies to its customers to get them to purchase un-needed products, over promises and under delivers. Anyone in the SE Michigan community should steer clear of this fraud operation.

  Response from the owner

  Michael, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Michael Blake
  5

  Flagstar are very friendly, interested in what your needs are, and walk you through the process. I am well pleased!

  Response from the owner

  Michael, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• R

  Rob Vanluven
  4

  The person that helped me open an account was great. The bank account was opened fast but no debit card until it comes in the mail. Other then that. I was and am happy so far.

  Response from the owner

  Thank you for sharing your experience with us, Rob. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• J

  Jessica Heinonen
  1

  I have been waiting for TEN days for a debit card from this bank and still nothing. Wells Fargo sold 52 branches to Flagstar and my account was included in the sale. So I switched to Flagstar unwillingly to begin with! I just drove to a Flagstar branch to CLOSE all of my accounts ! Terrible service. Staff is not knowledgeable. Customer service wait time is roughly THREE hours over the phone. All in all I had the worst experience with this bank! Chase it is!!

• D

  Dawn McDaniel
  5

  My visit with Flagstar was very comfortable they were very helpful courteous, the custom service but I received was a lasting impression they really warm my heart this is a great Bank one you can trust thank you

  Response from the owner

  Dawn, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• S

  Seona Lee
  1

  Yes, the star rating says it. not sure if the bank has any training for customer services. Also knowledge of work. Just went to wire transfer money, the banker didn’t even say hello when I sat down, didn’t bother to talk to me for probably about 5minutes. Finally she started working on my stuff, and saying the service I need closes at 4,and didn’t even apologize for making me sit there for 20mins for no reason. Saying f words under the breath(not saying to me), just so unprofessional. She was sitting at the farthest corner from the entrance.