Flagstar Bank West Rd, Brownstown Charter Twp

Flagstar Bank Reviews

• C

  Carol Parent
  5

  Flagstaff was a very refreshing change from my previous bank, of over 30 years! My old bank took more than 7 days to try to allow me to get money from a cash APP. I opened my new Flagstaff account and had access to the money in 5 minutes! Good bye old bank, P_C!!

  Response from the owner

  Carol, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  John Mac
  5

  Excellent service! Always friendly and helpful. Helped me roll $700 in quarters.

  Response from the owner

  Thank you for sharing your experience with us, John. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• N

  Nobody
  1

  Worst bank on the planet to deal with during an insurance claim. Thankfully I was in the middle off refinancing and was almost done. I waited until financing was completed and had my insurance re-make the checks to the new bank. Yes....Flagstar is that miserable to deal with. Maybe if you live a block away it wouldn't be so bad, but I'm in KS. They wanted me to sign the insurance checks and send them to Flagstar. Then, they would hold the checks and the contractor has to submit a request to get paid! Then they'll pay a little, but hold back the other funds, Once more work is done they pay more...then once it's finished YOU get to pay $30 for an inspection out of pocket. Once inspection is done the contractor gets final payment. Oh, and by the way, they'll also have you running around all over town getting things notarized, faxed, scanned, copied....the list goes on. Run away...Run FAST.

• J

  Joshua Morton
  1

  Horrible bank the assistant manager at this bank is the worst assistant manager in history what a roots email. I called to resolve something on my account and this lady did nothing but talk over me being rude to me and tell me things that had nothing to do with what I was talking about. I do not recommend this bank at all this is the worst Flagstar in the history of Flagstar bank the assistant manager here is the wrong choice of employees this assistant manager is the worst person I have ever dealt with and I will be personally Kelly my sister-in-law who is in broadcasting about my experience at this bank

• T

  Thizis_midoriya
  1

  My money was stolen and they did nothing to help me I will never ever bank with this bank. Quick to open you an account slow to resolve any issues .. The owner clearly only responds to the positive feed back. To all of you hard working people this bank is not for you

  Response from the owner

  Thank you for giving us another opportunity to address your important concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, we ask that you reach out to our team at (888) 248-6423 during the below times and they can help work to resolve your issue. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• B

  Becky Craig
  5

  I really love the staff at this bank. I brought my business accounts there over a year ago and they have been so fantastic with me. They know me by name and when I had an issue with one of my accounts they helped me set up a new one the same day. I honestly didn't think a bank could be so helpful, and I like that they're based in Michigan.

• J

  Joshua Morton
  1

  This is the worst banking center in history. Please KEEP YOUR MONEY AWAY FROM THIS HORRIBLE PLACE THERE IS A REASON WHY THEY ARE SO POORLY RATED ITS BECAUSE OF THAT ASSISTANT MANAGER WHO IS HORRIBLE! THEY TREAT YOU LIKE YOU ARE TAKING THEIR MONEY OUT OF THE BANK USE A MORE REPUTABLE BANK LIKE CHASE OR EVEN CAPITOL ONE FOR THAT MATTER BECAUSE THEY WILL CHARGE YOU $500 IN OVERDRAFT FEES FOR NOT EVEN OVERDRAFTING YOUR ACCOUNT THEN WHEN YOU CALL AND TRY TO BE NICE TO THE LADY AND ASK FOR HELP THEY OVERTALK YOU CALL YOU OUT OF YOUR NAME AND LIE! FORGET THIS BANK NEVER EVER VISIT THIS PLACE! STAY FAR FAR AWAY THEY ARE ALSO RACIST!

• d

  don nyquist
  4

  Transaction took longer that expected. Treated well I was mailed the documents for signature as she promised. Detail mailed was complete.

  Response from the owner

  Thank you for your review, Don. We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time. Please reach out to us at (888) 248-6423 during the below times with any further comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• N

  No Deal
  2

  Fairly awful bank. Annoying new ATM, no more deposit envelopes, low interest rates. Only accounts that give interest require $1k or 5k daily balance