Flagstar Bank E Wayne St, Fort Wayne

Flagstar Bank Reviews

• C

  Cait Cramer
  5

  I don't like banks. But I have to hop on here to talk up the Assistant Manager Michael. I came in with a complicated problem at the beginning of my lunch break. I had already had no luck at a few other banking locations but Michael helped me find a solution and worked to get everything taken care of. The process wasn't fast by any means, but he made it as easy as possible and I never felt like I was rushed or a problem, despite taking up the entirety of his lunch time as well. Very thankful for the help!

  Response from the owner

  Thank you for sharing your experience with us, Cait. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Michael. We will be sure to let Michael know. It was our pleasure serving you and we hope to see you again soon.

• D

  David Hiatt
  1

  I opened a account on Friday. The lady failed to tell me I owe them a bunch of money for not closing my account when it was Wells Fargo 4-5 years ago. And turned around and took all my money. Basically robbed me for everything I have. Thanks for that. 1 billion dollar company robbing paycheck to paycheck workers like me. It's a legal scam just like Wells Fargo was.

  Response from the owner

  Thank you for taking the time to give us your feedback, David. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you with a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• J

  Jamal Litchin
  1

  Met with the president or whatever his title is. Gary was his name. Talked so poorly to me even though I was trying to get a small business loan to start up a company. Saw him out at a restaurant later that week and he was drunk lol. Not a bank I’d do business with.

  Response from the owner

  Jamal, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• R

  Richard Patee
  5

  Their experience I had with Flagstar was one of the best experiences I’ve had with any other bank they were pleasant answered all my questions that I needed to know they were courteous spontaneous and very helpful in my banking needs and I look forward toMy future with Flagstar I would also recommend it to any of my friends or family

  Response from the owner

  Richard, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• L

  L J
  5

  It was a good experience Deb was very helpful and I look forward to contacting her whenever I need help with other services with my account

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and we're happy to hear you had a positive visit with our team. It was our pleasure serving you and we hope to see you again soon.

• J

  Jeremy Shramek
  2

  I love the employees there, but literally every time I go to the ATM is out of order, very annoying. I miss the Wells Fargo is days

  Response from the owner

  We apologize for the delay in response, Jeremy. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We apologize this ATM was out of order during your recent visit. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution. We look forward to continuing to provide you the quality service you deserve.

• B

  Ben Johnson
  5

  Very nice and relaxing and respectful workers 🤠

  Response from the owner

  Ben, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• C

  Carmel Cutie
  5

  Friendly staff that helps you if you have a problem