Five Star Bank W Water St, Elmira

Five Star Bank Reviews

• R

  Rebecca Spencer
  1

  Customer service is poor. When I made a complaint, the answer is, "Oh well. There's nothing we can do about it anyway." New location has no drive through, and it's a long walk to get to the bank from parking lot. It is very unorganized inside with no signs 9r direction on where to go. Much smaller than previous location. After 30 yrs of banking with them, including a paid off house loan and many auto loans, it may be time to switch. If I wanted the inconveniences listed, then I'll just stick with my credit union. At least they are friendly and don't nickel and dime with all of the fees

  Response from the owner

  Hi, Rebecca. Thank you for being a loyal customer of Five Star Bank for 30 years. As a community bank, we pride ourselves in building relationships within our communities by providing excellent service and protecting our customers and neighbors. We genuinely regret the disappointment you have expressed of our new Elmira location. We understand that a new setting can raise questions, and our team is available to help answer any questions you may have during your visit. When it is more convenient to stay in your vehicle, our Elmira Office offers a separate drive-thru lane with interactive teller machines that allow to conduct simple transactions and even speak with a representative right from your vehicle during normal business hours. If we can assist in any other way, please contact us at (877) 226-5578. We have a team available Monday – Friday from 7:30 am to 7:00pm and on Saturdays from 8:00 am to 2:00 pm. Thank you!

• J

  Jay Davis
  2

  Have became very rude.. every time my wife goes into the branch lately they have been very rude. I also call to ask about something and the lady was very rude about it

  Response from the owner

  Hi, Jay. We’re sorry to read about your recent experience with our Elmira team. Five Star Bank prides itself in building strong relationships with our customers by providing excellent service and delivering valued products. We regret the disappointment you’ve expressed and would welcome an opportunity to connect with you to discuss in more detail. Please call us at (877) 226-5578 at your convenience. Thank you.

• H

  Harden Boystern
  2

  Bad and getting worse. This poor institution has been through more owners, managers and staff in the past few years, that's it's barely recognizable; Now goes by 5-Star. We pulled our checking and savings out for convenience sake when they closed the Southside branch, but left the investments. Went to cash an investment in recently, when the price was quite high, but the new "Wealth Manager" (who is a glorified teller) didn't bother processing the transaction for a few days during which the value dropped significantly. That procrastination cost me a chunk of change.

• M

  Mike Dinapoli
  1

  Called about my debit card on 5/22 it expires on 5/31 asked about a new one they told me I would receive it in the mail in the mean time they deactived the one I had i i called and was told it was for 24 hrs 24 hrs later still deactived long story short I went memorial weekend without any money 4 days and counting because of their incompetence

• S

  Shirley Sherman
  1

  I cannot get anyone to answer the phone.been calling for 2 hours and never get a person to speak with.i was looking for a new bank.i guess I should keep looking

  Response from the owner

  Hi, Shirley Sherman. We’re sorry to read that you are having trouble connecting with our Elmira team by phone. An alternative way to reach a Five Star Bank representative is to call us at (877) 226-5578. We have a team available Monday – Friday from 7:30 am to 7:00pm and on Saturdays from 8:00 am to 2:00 pm. Thank you!