Firstrust Bank E Ridge Pike, Conshohocken

Firstrust Bank Reviews

• B

  Ben O
  1

  Definitely not happy with Firstrust Bank as a Mortgage company. I would recommend you to find a mortgage elsewhere. A couple of reasons. First, they failed to pay my home insurance for about 6 months, even though the money was already escrowed. Second, they failed to pay my taxes, even though the money was already escrowed. Both times, I had to follow up with them. What is the point of an escrow if the bank that owns it fails to pay your dues with it? It is truly disappointing. Please look for another bank to issue your mortgage or to refinance.

  Response from the owner

  We are sorry to hear about your experience with your mortgage loan. At Firstrust Bank, we are committed to delivering on our promise of world-class service for all customers and would like to work with you to learn how we can improve. Please email us at [email protected] or call us at 800-220-BANK and mention your review and Google username and we will get back to you. We appreciate your feedback and look forward to hearing from you shortly.

• G

  Guy And Megan
  1

  I have been after this bank for over a year for an outstanding balance. They have owed me almost 3000.00 dollars for about 14 months and will not resolve. Another bank bought my mortgage yet first trust still took payment from my account. Been trying to resolve with no luck every time I call it’s 40 mins on hold and then they just tell you what you want to hear. I no have had to pay my attorney to pursue the funds. Along with the legal fees

  Response from the owner

  Thank you for your feedback and we are sorry to hear about your experience. We would like to learn more about the situation and would appreciate it if you could email us at [email protected] and mention your review and Google username. We look forward to hearing from you shortly.

• E

  Edwin Sanders
  1

  Patrick hasher is the most disrespectful, rude, and ignorant bank employee I have ever met. Expect better treatment from a minimum wage worker. Do yourself a favor and if you're not going to go to a different bank, at least go to a different branch.

  Response from the owner

  We are sorry to hear about your experience at one of our locations. At Firstrust Bank, we are committed to delivering on our promise of world-class service for all customers and would like to work with you to learn how we can improve. Please email us at [email protected] and mention your review and Google username. We appreciate your feedback and look forward to hearing from you shortly.

• D

  Denise Gholson
  1

  We went to the Whitemarsh branch on Friday May 8 2020 around 12:30 . T he gentleman we first encountered was pleasant everything took a bad turn when a blond woman got involved... she was extremely rude and condescending . We were treated like dirt. She refused to help us even after speaking with the business who wrote the check we were attempting to cash. The check was from their bank. I believe she was rude due to the color of our skin. In my entire life never have I been treated with such hateful and rude behavior. She was the absolute worst. I wouldn't recommend this bank to anyone .