Firstrust Bank Walnut Grove Dr, Horsham

Firstrust Bank Reviews

• K

  Kyle Green
  2

  The customer service person I spoke with was nice. I sent in checks via mobile deposit and received no info that they were rejected until I browsed online a few months later. I received no reason why the deposits were rejected, and others were accepted. Now I am out over $350 unless I can get new checks cut from a family member and a national company.

  Response from the owner

  Thank you for your feedback and we are sorry to hear about your experience. We would like to learn more about the situation and would appreciate it if you could call us at 800-220-BANK or email us at [email protected] and mention your review and Google username. We look forward to hearing from you shortly. Firstrust Bank Customer Care.

• C

  Christian Betlyon
  5

  Excellent lender with white-glove service. Our family just finished the purchase of a new home and Firstrust Bank was a fantastic partner. The process was seemless and all our needs were serviced with personal attention. Our mortgage officer, Ken, helped us with flexible options and provided recommendations that were best for our situation. I recommend Firstrust to everyone, especially if you value personal attention. Local company and excellent service.

• G

  Greg Williams
  1

  Terrible lender. I'm refinancing two properties through them. 3 months later, still no closing date scheduled. I am a well qualified borrower with great credit, tons of equity and a very good DTI. I have submitted every requested document within hours of being asked for them. Each time a document is submitted underwriting puts me at the end of the line and takes weeks to review. As a real estate broker I know this should take 30-45 days so to take 2-3 times longer than an average lender you know they are an unorganised mess. Save yourself the headache and use another bank.

• C

  Claire Kohler
  5

  I've had great experiences with Firstrust Bank consistently for over 20 years. Lorna in Horsham is a terrific manager and a pleasure to deal with.

• J

  Joseph Thomas
  1

  Don't deal with this bank. I attempted to get a loan with them and at one point, the loan office just stopped contacting me. 6 emails and at least phone call later, and not one person has responded my inquiries.