FirstLight Federal Credit Union N Zaragoza Rd, El Paso

FirstLight Federal Credit Union Reviews

• U

  Unknown Unknown
  1

  If I could give a zero I would this branch has the worst customer service, branch manager sits in his office no one is in there, he could be helping some of the people that are in the waiting area while the other 2 employees are busy this branch has become straight trash smh

  Response from the owner

  Hi, Unknown. At FirstLight Federal Credit Union, we strive for great member experience and we apologize to hear of your experience. Please call us at 915-562-1172 or 1-800-351-1670 if you have additional questions or concerns that we can assist with. We hope to hear from you soon!

• C

  Cesar Flores
  5

  Inside is a very modernize way of banking, there's only automated tellers and loan officers. If you are okay with modernization this bank is an easy in an out. The facility is very clean and well maintained and has one of the cleanest bathroom I have seen. They also have two ATM driver thru. Great, quick banking experience.

• M

  Melinda Marquez
  1

  I went in to make a mortgage payment and to replace a card . The payment went without a hitch , it was done through a virtual teller. The bank wasn't busy at the time but went able to help me. The receptionist was busy with another member but there were two other employees that were not with members. The receptionist asked another employee but she was helping out another member. It wasn't until I left that one of the employees came out of their office and into the parking lot wanting to help. I was wanting to use this office because it was closer to home but I will be using the Lee Trevino office for my banking needs.

  Response from the owner

  Thank you for leaving us a review, Melinda. We'd love to hear how we could improve our member experience. If there's something that we can do to improve your experience, please call us at 915-562-1172 or 1-800-351-1670 to assist you further. We hope to hear from you soon! Have a great day!

• S

  Sandra Harmon Arellano
  1

  Extremely unhappy with this location. I have been a member for about 15 years and had no problems in the past. Just recently I deposited cash through the atm and the machine took over 70.00 from me, not depositing it into my account. Went inside to create an inquiry and no one has reached out to me yet(it has been over 2 weeks). I have called and have gotten no answers. Completely dissatisfied with this bank.

  Response from the owner

  Hi, Sandra Harmon. At FirstLight Federal Credit Union, we strive for great member experience and we apologize to hear of your experience. Please call us at 915-562-1172 or 1-800-351-1670 if you have additional questions or concerns that we can assist with. We hope to hear from you soon!

• J

  Jazmin Velazquez
  1

  Very bad customer service and rude manager. Won't let my husband take out his money out of the bank because of expired DL. Even though he has an appointment scheduled for a new one.

  Response from the owner

  We appreciate your feedback, Jazmin. If you have additional concerns regarding your experience, please call us at 915-562-1172 or 1-800-351-1670. We would love the chance to resolve any issues.

• p

  paquiao manuel
  1

  This credit union used to be a good one.... but now with their stupid virtual service they just make you waste your time....take your money and go somewhere else

  Response from the owner

  Thank you for leaving us a review, Paquiao. We'd love to hear how we could improve our member experience. If there's something that we can do to improve your experience, please call us at 915-562-1172 or 1-800-351-1670 to assist you further. We hope to hear from you soon! Have a great day!

• A

  Art Nava
  1

  There’s always and excuse with this branch. 👎

  Response from the owner

  Hi, Art. We are sorry to hear about your experience, but we thank you for sharing this with us. We would like the opportunity to make this better! Please call us at 915-562-1172 or 1-800-351-1670 so we can assist you with your concerns. We hope to hear from you soon!

• J

  Jock Jenkins
  5

  I here FirstLight Federal Credit Union.

  Response from the owner

  Hi, Jock. We appreciate the kind words and are glad we could provide you with a positive experience!

• l

  luis miguel juarez chacon
  5

  I've never had a single problem