FirstLight Federal Credit Union N Piedras St, El Paso

FirstLight Federal Credit Union Reviews

• M

  MARTiiiAN
  1

  I’ve been trying to reach a representative all day and the automated system tells me to call another number but I get the same automated system. I used the video banking but she was no help she wanted me to do my banking on the website instead of just helping me. The website doesn’t want to load it just gives me a white screen with the FirstLight logo at the top of the screen. I’m getting ready to switch banks. I’m frustrated with your service.

• K

  Kevin White
  5

  I've been a member since 1983, and I have always admired your customer service support expertise, and your ability to provide up to date information on how your implementing newer technology in being able to get better access to our accounts. I would rate on a scale 1-10, a 10 for exceptionally job well done! Thank you.

  Response from the owner

  Hi, Kevin. Thank you so much for leaving us a stellar review!

• L

  Luna Vera
  5

  I’ve been a member since long time ago, and I have always admired your customer service support expertise, and how your implementing newer technology in being able to get better access to my accounts. I would rate on a scale 1-10, a 10 for exceptionally job well done! Thank you for your help, specially one week ago.

  Response from the owner

  Hi, Luna. We are thrilled to learn that you had a positive experience with us!

• M

  Michael Wyatt
  5

  This is the absolute best bank I’ve ever dealt with. For years now, since I opened my account, I’ve had nothing but excellent service and they also have the friendliest tellers I’ve ever met. Hands down my favorite bank/credit union I’ve ever had the pleasure of being a part of!

• C

  Cheryl Frame
  5

  FirstLight has great customer service. Their comprehensive services include several Drive Thru tellers, Video Tellers, convenient hours (including Saturday), Lines of Credit, and an efficient mobile app. I was able to open a checking account and add my brother to my checking account using the mobile app. I prefer FirstLight to other credit union accounts that I have had in the past.

  Response from the owner

  Hi, Cheryl. Your feedback is highly appreciated. Thank you for the review!

• R

  Ruby Addeman
  5

  The lady that helped me get my debit card was very professional. She deleted one of my acct. I'm so happy to have a debit card again. Tk u First Light

  Response from the owner

  Hi, Ruby. Your feedback is highly appreciated. Thank you for the review!

• G

  Gayle Patterson
  5

  I had the best help ever. What I was trying to do was so difficult till I was able to do a video call. The young lady I had was so fantastic, I told her I hope her boss knows how special she is. I wish I knew her name. Thank you so much.

  Response from the owner

  Thank you so much for your kind words, Gayle. We really appreciate you taking the time out to share your experience with us. Cheers, FirstLight Federal Credit Union

• F

  FleaWalters
  5

  Teller was very nice and pleasant. Quick and correct with her actions. She listened to me vent a little. 😁 #xoFlea

  Response from the owner

  Hi, Fleawalters. Thanks for taking the time to share your positive experience. We truly appreciate it!

• I

  Isabelle Lambert
  2

  I needed to get a new debit card. I have to wait a week to get because the earliest is a week. I am very pleased with First Light except this because it has caused such an inconvenience to me.

  Response from the owner

  We appreciate your feedback, Isabelle. If you have additional concerns regarding your experience, please call us at 915-562-1172 or 1-800-351-1670. We would love the chance to resolve any issues.

• A

  Alfredo Ramil Apuan
  5

  I have been a member since 1967 and I have never had any negative experience with all my dealings with MY Credit Union.

  Response from the owner

  Hi, Alfredo Ramil. We appreciate the kind words and are glad we could provide you with a positive experience!