Firstar Bank W Ray Fine Blvd, Roland

Firstar Bank Reviews

• M

  Mary Sams
  1

  If I could rate lower, I would. This bank will not let you exchange $300 in 20’s for 2 100’s and 2 50’s if you are not a customer there. If I was ever considering becoming their customer, that will NEVER happen now. Shame on them and this negative policy!

• T

  Theron Brewer
  1

  Some people there need training in customer service or a raise to make them more people friendly.

• A

  Ann Abbott
  5

  We have been with this bank since the early 1990's and have had car loans as well as checking and savings accounts. We have always experienced the best banking service ever enjoyed. They have recently decided to eliminate all ATM fees regardless of whose machines are used and that's just another service which is unique to this bank.

• C

  Cortney Bullington
  1

  I will never use this company again! Do not make any arrangements with the loan officer Justin without getting them in writing! He went back on his word (completely screwed me and my husband for a lack of a better way to say it) & then lied about even having the 3 occurrence conversation with me! I was with them for almost 2 years, but I will never do any business with them every again! I am just forewarning anyone who is considering doing a loan with this company DO NOT! You will not be honestly and loyally taken care of!

  Response from the owner

  Cortney, We sincerely apologize for the misunderstanding that took place between you and the lender. We take all complaints seriously and we will review our processes to ensure that a misunderstanding such as this one does not happen again in the future. If you would like to speak with someone further about this incident, please feel free to call 918-427-7474 and ask for Lance.

• P

  Paul Jones
  5

  I have been with this bank since 1997. Got my house through this bank. I've had many small loans,savings and checking accounts through the years. Know most of the employees by name. Couldn't imagine any bank being more professional, friendly or helpful. I wouldn't trade banks no way. I always use the Roland branch normally. But I have occasionally used the sallisaw branch, they seem very professional also. A++++++

  Response from the owner

  Thank you so much for your kind words, Paul. It's always a treat to hear from a satisfied client, especially one who has been with us as long as you have. We appreciate your loyalty and your friendship!

• P

  Pamela Day
  5

  Thank you for the birthday card. Always a pleasure doing business with you all. Feels like friends and family.