First United Bank & Trust Edwin Miller Blvd, Martinsburg

First United Bank & Trust Reviews

• D

  Daniel Salinas
  5

  My family and I have always banked with First United, and we have never had any major issues with them. They are very good at what they do and everyone there is so polite and helpful. I’m glad I chose to bank with them.

  Response from the owner

  Thank you so much Julio! We are passionate about serving our customers and your review is very much appreciated!

• L

  Lixar Plays
  1

  Can't even go in the lobby after restrictions have gone down. A basic thing every bank does except this one which us stupid. Change your hours on your door if you can't even help people. I'm closing my account with you.

  Response from the owner

  Our lobbies are open and we certainly always want our customers to experience the best customer service. Thank you for bringing this to our attention. A representative from First United Bank & Trust will be reaching out to you to discuss further and assist in whatever next steps you feel are necessary.

• P

  Patrick Boyd
  1

  Great location great people but the constant pending charges and it thinking my account is over drawn is frustrating as hell when it won't let you use the money you know you have.Its done this from day 1 of me opening my account seriously considering a new banking option .

• G

  GroundBeeef Asmr
  1

  Rude bank teller, I usually don't make reviews however this frustrated me. If you choose a job, do it right and respectfully.

  Response from the owner

  Thank you for bringing this to our attention. At First United Bank & Trust, we aim to provide you with the best customer service. A representative will be reaching out to you to discuss further and assist with any next steps you feel are necessary.

• L

  LANCE STOTLER
  5

  Good Branch. Employees are very efficient and so polite.

  Response from the owner

  Thank you for rating us so highly, we are glad you had a great experience with First United!

• S

  Sophia Marsh
  4

  From an aggravated mother of two children under the age of two: Thank you to the woman who I believe is named Nancy at the Martinsburg WV branch of our bank! I showed up early this morning, already having a rough start to my day with two small children in the van that had both been crying but had both JUST fallen asleep when I was told at the drive-thru that what I intended to get done I would need to come INSIDE the bank for. Cringe. The poor gal in the drive-thru, I don't even know what kind of look I gave her but I'm sure it wasn't friendly (sorry!). I pulled around to the front of the bank, aggravated with myself for choosing to come to the bank during a thunderstorm and aggravated that I needed to go inside. My frustrations were misplaced. I was not aggravated with the gal in the drive-thru and I was not aggravated with the bank. It was just a life moment when things were not working in my favor. BUT, Nancy the bank associate who helped me once I was inside, must have sensed that this could go one of two ways, and took it upon herself to turn my day around. She met me at the security doors and held them open for me, acknowledging that my hands were very much full, carrying an infant seat and a toddler through the rain. She was sweet to my boys and quickly and politely handled my affairs. When I went to leave she walked me, two kids in tow, to my car with an umbrella. My purpose in writing this is to say thank you. Thank you to Nancy who works at First United Bank & Trust in Martinsburg WV. You ma'am made my day a little easier and calmed down one aggravated momma! When it comes to being a mom to multiple little ones this goes a LONG way! First United you have a real asset working for you!

• S

  Strat Egerie
  5

  I have banked with them for years and they have the nicest people and the most secure Banks. Going in you pass through double doors that they have to release from inside. You can't go in through the out door at my bank.

• J

  James Barbour
  5

  Great bank with excellent customer service. Nice remodeled branch in a convenient location.

  Response from the owner

  Thank you James! We have been renovating and making significant investments within all the communities we serve, bringing you the same friendly service with a new look, latest technology and more! Glad you enjoyed your experience, we look forward to seeing you again soon!

• A

  Alyssa Williams
  5

  They are always nice and smiling 😊😁